Customer Operations Agents

Job reference: 001635

Location: Dover

Closing date: 26/05/2022

Salary: £23,518.01

Employment type: Fixed Term

Department: ROPAX - Short Routes

Division: ROPAX Ferry Services

Hours per week: 2000 hours per annum

Guaranteed hours customer service contracts - ​​​​​​​12 months fixed term

​​​​​​​The role

We are looking for a customer service agent to help with the check in and disembarkation service for our tourist and freight customers on a fixed term contract basis. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures.

This is a guaranteed hours 12 month contract (you will be guaranteed a minimum hours per week) alongside some fantastic benefits with a company who truly cares about their employees.

The person

So what skills are we looking for?

- Excellent customer service skills gained in a retail, leisure, tourist or hospitality sector

- Fantastic verbal communication skills

- Good IT skills

- Good maths skills and previous experience of dealing with cash payments

- A flexible approach to day to day duties and the ability to switch roles when needed

- Great dispute resolutions skills

- Some experience of dealing with government agencies would be good.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If this sounds like your ideal role what you are waiting for? Apply today using the link below.