Customer Operations Agent - Gatehouse

Job reference: 001638

Location: Hull

Closing date: 27/05/2022

Salary: £20,054.50 + £3,549.36 shift allowance per annum

Employment type: Permanent

Department: ROPAX - Overnight Routes

Division: ROPAX Ferry Services

Hours per week: 2111 hrs p.a / average 40.6 hrs p.w

The role

We now have permanent opportunities for Customer Operations Agents within the Gatehouse based in Hull.

With this role you will be supporting the management team to deliver an efficient port operation to customers.

As part of the role, duties will include:

  • Receiving and forwarding freight units/enter cargo information accurately
  • Receiving and processing dangerous goods documentation
  • Receiving and processing relevant customs documentation
  • Checking and verifying labelling on dangerous goods shipments, highlighting any concerns to management
  • Shift work (10 week pattern including weekends as per rota) – indoor and outdoor duties in all weathers
  • Checking-in and processing driver accompanied freight vehicles
  • Completing regular inventories of cargo units on the quay
  • Checking temperature controlled units at regular intervals ensuring they are within agreed limits
  • Assessing potential damage claims
  • Carrying out other such duties consistent with the job holders responsibilities

​​​​​​​The person

So what skills are we looking for?

  • Good communication skills and able to deliver a high level of customer service
  • Ability to enter data accurately on to computer systems
  • Experience of working with public and government agencies 
  • Ability to work under pressure, and flexible to meet business demands
  • Ability to carry out administration duties
  • Health & Safety awareness
  • Full UK Driving Licence

At P&O we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.  

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If this role sounds of interest click on the link below to apply.