Customer Operations Clerks - Freight Booking office

Job reference: 001707

Location: Hull

Closing date: 31/05/2022

Salary: £20,677.01 + £1,563.24 shift pay per annum

Employment type: Permanent

Department: Freight

Division: Freight

Hours per week: 37.5 hours per week including weekends and bank holidays

The role

We are currently looking for permanent Customer Operations Clerks to help with the processing of unaccompanied and driver accompanied bookings through our North Sea services in Hull. You will be working as part of a busy team that will be delivering exemplary customer service alongside accepting the route bookings using our Freight Reservation System. 

There will also be work around making sure that all Hazardous Cargo is checked out in accordance with relevant guidelines and informing customers if there are any delays with crossings. You will also be calling customers on a daily basis confirming bookings and taking any additional requirements as well.

​​​​​​​The person

What skills are we looking for?

- Previous customer services experience ideally within a trade environment

- Accurate and quick keyboard skills

- Excellent knowledge of the Microsoft Office suite

- Good telephone manner

- The ability to work shifts across the week

- It would be beneficial if you can speak a second European language.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

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