Customer Communications Officer

Job reference: 001738

Location: Dover

Closing date: 16/06/2022

Salary: £27,494.72 per annum

Employment type: Permanent

Department: Strategy

Division: Brand and Strategy

Hours per week: Average of 37.5 hours per week on a 24/7 365 roster pattern

The role

We have an exciting opportunity to join our Customer Communications Team who provide ‘round the clock’ real time sailing information to our customers.

Your mission will be to offer 24/7 operational updates for our entire route network, 365 days a year.

You will be pivotal in providing comprehensive, timely and accurate information across all channels and engage with online audiences and help maintain relationships with key customers (ie port authorities, highways agencies). One day you could be talking to Rotterdam about delays in the port.. the next day discussing the possibility & planning for communications about ‘operation stack’ on the M20!

Every day brings a new challenge and you will be expected to become the company expert on European Maritime Passenger Rights Regulation – providing guidance and advice on compliance to other staff.

​​​​​​​The person

So what skills are we looking for?

- Fluent in English and either French, Dutch, or German

- A strong understanding of how crucial social media can be as a communication tool

- Experience within a customer focused environment.

If you are interested please apply using the link below.


The closing date for this job has now passed.