Customer Operations Agent

Job reference: 001749

Location: Larne

Closing date: 26/06/2022

Salary: £20,260.83 salary + £6,078.24 shift pay

Employment type: Permanent

Department: ROPAX - Short Routes

Division: ROPAX Ferry Services

Hours per week: 1956

Full Time Permanent Contract

​​​​​​​We are looking for a customer service agent to help with the check in and disembarkation service for our tourist and freight customers. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property.

To be successful in this role it is essential that you have the following skills:

- Excellent customer service skills gained in a retail, leisure, tourists, or hospitality sector

- Fantastic verbal communication skills

- Good IT skills

- Good maths skills and previous experience of dealing with cash payments

- A flexible approach to day to day duties and the ability to switch roles when needed

- Great dispute resolutions skills

- Some experience of dealing with government agencies would be good.

- Driving Licence is essential

If this sounds like your ideal role what you are waiting for? Apply today using the link below.



The closing date for this job has now passed.