French speaking Customer Service Advisors

Job reference: 001781

Location: Dover

Closing date: 31/08/2022

Salary: £25,063 per annum rising to £25,550.89 per annum

Employment type: Permanent

Department: Passenger Sales

Division: ROPAX Ferry Services

Hours per week: 1955.25 hours per annum

​​​​​​​The role

Your role will involve taking calls, answering emails and webchats in French and English from both the public and travel trade using our in-house reservations system. You must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and receive full training.  Your shifts will include working weekends and evenings.

The person

We are looking for fluent French and English speakers who want a role that is more than just your standard call centre.  We are looking for individuals who want to delight the customer on their 1st step of their P&O booking journey. You may not necessarily have any call centre experience but customer service is at the heart of everything you do.  Building rapport comes as second nature to you and you are a natural problem solver.

In return we offer a starting salary of £25,063.77 rising to £25,550.89 after passing core competencies

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

Please apply online...