Water Quality Sampler

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water is excited to offer a new opportunity for a Water Quality Sampler to join our team.
In this role, the successful candidate will be responsible for collecting water quality samples from a variety of locations across our supply area, including customer properties, water treatment works, pumping stations, reservoirs, streams, and rivers.
You will also work closely with the wider Water Quality Team and the Production Team, as well as interact with customers. While the role involves some lone working, the ideal candidate should also thrive in a team environment and be comfortable working outdoors in all weather conditions.

What will you be doing?
Key Responsibilities

• To perform on-site sampling analysis and inspection duties to meet regulator requirements and in-line with out UKAS accreditation
• Interpret test results and be accountable for water sampling activities, ensuring they meet regulatory requirements and adhere to ISO17025 standards.
• Maintain and promote good housekeeping onsite (including vans), carry out visual routine checks including security, safety, and risk assessments, reporting hazards and/or taking appropriate action to resolve.
• Undertake unscheduled visits to customers, residential and commercial properties
• Support with customer contacts and complaints where required.
• Ensure adequate stock of all bottle types and required reagents, ensuring the proper storage and transportation of drinking water samples to a suitable location.
• Prepare, operate and maintain equipment and instruments used to evaluate the quality of water samples.
• Check laboratory systems to ensure compliance during the sampling run.
• Ensure all work is carried out in line with the Company’s WQ Quality Management System (QMS), adhering to ISO17025 and Drinking Water Testing Specification (DWTS).
• Ensures that Health and Safety procedures and processes are followed including the Management of Risk Assessments, COSHH assessments, internal safety inspections and audits and any other control measures.
• Ensuring all work is undertaken to a high standard of safety and technical quality, following generic and specific method statements, work procedures, and safety instructions, providing input and feedback on non-routine operational activities or other changes, as required.
• Participate in weekend rota and standby within the team
• Lone working at operational company assets and at customer properties.

What do you need?
Skills, Qualifications & Competencies

• Adaptable with good attention to detail, effective analytical and communication skills
• Accountable for own actions with a willingness to collaborate with others, whilst developing and sharing knowledge, ideas and best practice with others.
• Empathetic, self-aware and comfortable with constructively challenging areas that could be improved
• Systems based skills, open to learning new technology
• Passionate about providing an excellent service, to our customer, colleagues and across teams within Portsmouth Water
• Able to effectively plan workload
• Must be comfortable working outdoors in all weathers.
• Take a proactive approach to all tasks
• Customer Service Experience is desirable
• Exceptional record keeping skills to ensure audit trails are maintained
• Skilled and confident driver, with a Full, clean UK driving licence
• A good understanding of water treatment processes and/or water industry exposure is desirable.
• Knowledge of Microsoft Office and computer literate.

💬 We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

📌 Please note, we may close this advert early if we receive a high volume of applications — so we encourage you to apply as soon as possible to avoid missing out.

🌍 We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.
🛂 Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

📬 Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:

🌴 Holidays Made Better
Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

💰 A Pension That Works for You
We’ll help secure your future with a generous pension scheme, contributing up to 15% – because your tomorrow matters as much as your today.

💸 Performance Pays Off
You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance – because when we succeed together, you should benefit too.

🍼 Family Comes First
Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

🛡️ Peace of Mind, Always
Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

🧠🩺 Comprehensive Wellbeing Support

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

🎁 PW Perks – Treat Yourself!
Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• 🚗 Electric Vehicle Scheme (after 1 year)

• 🚴 Cycle to Work Scheme

• 💊 Health Cash Plan
  …and so much more!