Paraplanner

Vacancy Reference : 000465
Location : Edinburgh
Employment Type : Permanent – Full Time
Function : Paraplanning
Company : PSFM Limited

Job purpose summary

This role is responsible for the provision of technical support to Consultants and their team/s to enable Consultants to deliver their role in a technically competent, compliant and efficient way to provide the best possible outcome for the client and to protect the interests of the business.  In particular core responsibilities include:

  • Support in the development and maintenance of client relationships
  • Ability to assess client needs and support an appropriate advice solution with guidance from the Consultant
  • Work with the Consultant to technically validate advice provided and pro-actively challenge where necessary
  • Assist the Consultant with research and creation of client suitability reports in a timely, accurate and efficient manner. Ensuring all documentation explains to clients as clearly as possible pros and cons of advice given, and ensuring that all regulatory obligations have been adhered to
  • Obtain illustrations, related documentation and forms to support suitability reports
  • Preparation of draft Drawdown Ongoing reviews
  • Preparation of draft annual review letters including re-balancing of portfolios, drawdown reviews, investments, pension transfers, estate planning (IHT), VCTs and EIS etc
  • Manage pipeline reports, updating workflows as required for the Consultant
  • Prepare client portfolio information and performance data in support of client meetings, visits and presentations, including comparative review documents, pre-review portfolios, update cashflows, income forecasts
  • Liaise with product providers/intermediaries with regard to clients’ policy issues as required
  • Provide research as required by the Consultant/team
  • Ensure that client review packs are accurate and complete and address previous action points
  • Provide excellent personal client service at all times, deliver the best possible outcome for the client
  • Attend client review meetings with Consultants to continue to broaden knowledge and/or participate in client meetings if required
  • Ensure client records and files are kept up to date with telephone, face to face and email discussions with the client and product providers, and that all records areaccurately created and recorded within XPLAN
  • Undertake any projects or duties instructed by the Consultant or Senior Paraplanner in a timely and accurate manner
  • Where required provide support to the Technical committee
  • Undertake frequent and regular Continuous Professional Development to main technical knowledge and for professional development
  • Keep abreast of industry best practice, issues and trends in relation to changes in such matters as legislation, taxation and new product developments
  • Assist and support the development of Trainee Paraplanners as required, in addition providing peer review and guidance on draft documentation
  • Provide guidance to the Client Services Administrators with complex cases
  • Ensure all work is in keeping with current PSFM advice processes, templates and compliance requirements including completion of ceding scheme templates where needed
  • Successfully undertake any mandatory Conduct Risk, Compliance, Regulatory or ongoing comtence training and testing as required by the business, Group and FCA regulations


Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities

Competencies

This section describes the experience, education and skills necessary for the role (at the lowest level that is necessary for full & effective performance)

Knowledge & experience

  • Proven experience in a comparable paraplanning role gained within an IFA or equivalent environment focused on holistic financial planning for private clients encompassing pensions, investment and protection
  • Experienced in the preparation of suitability reports and client letters across a broad range of products and contract types e.g. IHT, investment (including discretionary mandates), pension transfers, protection, VCTs, EIS etc
  • Strong knowledge of research and provider systems (e.g. Sesame, CRM)
  • High standard of competency and knowledge of:
    • CRM system and client reporting, previous experience of XPLAN would be preferable (or a comparable package)
    • IT systems and software (Microsoft Word and Excel) including provider websites for processing


Training, education & qualification

  • Good general education, including GCSE Mathematics and English grade B or above or equivalent qualification. Ideally educated to A Level standard or equivalent qualification (or individuals deemed ‘qualified by experience’ would be considered)
  • Achieved Certificate in Financial Planning (or equivalent qualification), and making substantial progress towards completing the Diploma in Financial Planning (or equivalent)


Skills, abilities & personal qualities

  • Confident communicator at all levels, with the ability to adapt approach depending on audience, and manage difficult discussions
  • Well-developed written communication skills, able to construct logical, clear and concise documentation appropriate to given audience
  • Understand current regulations and how they apply to our clients
  • Ability to work under pressure and to deadlines
  • Highly self-motivated, enthusiastic, flexible and proactive approach
  • Demonstrate professionalism, integrity and discretion
  • Strong organisational, prioritisation and time management skills. Able to apply appropriate time matrix allocation to tasks to achieve commercial objectives
  • Applies creativity – constructing effective solutions within the appropriate risk management framework
  • Shows persistence when faced with challenges or obstacles
  • Strong analytical and problem solving skills, capable of anticipating, resolving and owning problems through to resolution
  • A high degree of accuracy and attention to detail, both written and numerical, is required in order to perform the duties of this role
  • Focus on commerciality and time/cost whilst undertaking all chargeable activity
  • Strong customer service skills
  • Ability to accurately cost a client case prior to the client fee proposal, ensuring fees are within the Service and Costs Disclosure Document (SCDD) matrix
  • Form and maintain successful professional relationships, both internally and externally
  • Able to manage and influence expectations of others, both in positive and difficult situations. Applies assertiveness where necessary, is confident to challenge and ask questions, but remains respectful at all times

 

Key Objectives

  • All activities are accurate, timely and achieve best outcome for the client
  • All client meeting materials produced are accurate and professional
  • Provide accurate and excellent quality research at all times
  • All tasks and letters are completed to expected timescales
  • Always act professionally and with integrity, focusing on providing a high degree of customer service to both internal and external stakeholders
  • Maintains technical knowledge by successfully undertaking Continuous Professional Development regularly and frequently
  • Adherence to the PSFM/PSG Data Protection, Information Security and other Conduct Risk policies at all times
  • Team work – assist and support the wider team to manage peaks and troughs of work load.

 

Compliance

  • Completion of all mandatory compliance training.