We are looking for people with a passion for helping customers and solving their problems to help us on our journey of becoming a flagship for customer service within the housing sector. You’ll join a great team who are as passionate about providing exceptional customer service as you and take pride in making a positive impact on our business and our residents.
A Day in the Life of a Customer Service Advisor
At Radian, no day is ever the same and our contact centre is no different. We’ll provide you with the full training and ongoing support to ensure you’re equipped to deal with a wide variety of customer queries and continue to grow professionally.
Whether speaking to customers over the telephone or corresponding via digital channels in our busy contact centre, your warm professionalism, expertise and enthusiasm will ensure the customer journey is the very best each and every time.
Not every customer is a happy customer when they first contact us, but by taking ownership and providing consistently positive solutions, you will ensure our customers remain satisfied.
Previous contact centre experience is not essential, all we ask is you:
• Have confidence in learning and using a variety of computer systems at work
• Are resilient, easily adaptable to change and have a positive outlook
• Are comfortable in turning sometimes tricky customer service experiences around
• Are able to create a great customer service experience with your excellent communication skills.
What You Need to Know
If you are successful, a four-week comprehensive training programme is provided on our systems, processes and values to enhance your existing skills as well as provide you with the tools and confidence to be successful within Radian.
Our hours are 8.30am to 5pm Monday to Friday with extended hours until 7pm on Thursdays.
Radian employees receive a competitive package including, but not limited to, a generous pension scheme, help with eye care, 28 days annual leave (not counting Bank Holidays) with options to buy and sell additional leave, Employee Assistant Programme and Life Assurance as well as an exclusive online platform that helps you save money on shopping and entertainment.
In this role, you’ll be on the front line of our customers’ experience and play a pivotal role in helping Radian go from strength to strength by ensuring our customers are at the heart of everything we do. If this role is for you, please apply.
If shortlisted, you will receive links to two online assessments you must complete before Wednesday 3rd April. You will be notified on Thursday 4th April if you have been successful and, if so, you will be invited into our Eastleigh office (SO50 6AD) for an Assessment Day on Friday 12th April.
These are fixed term contracts for up to 12 months.
No agencies please.