Customer Resolution Officer (Development)

Location: Eastleigh

Closing date: 04/03/2020

Salary: £26,655.00 per annum (plus comprehensive benefits)

Employment type: Fixed Term

Hours per week: 37

Why work for us?

We’re committed to investing in local communities to make them stronger whilst helping to provide homes to those that really need them. We recognise the importance of continuing to develop our products and services to meet the changing needs of our customers and empower our colleagues to support customers in realising their aspirations.

We have a portfolio of over 38,000 homes, supported by over 1,200 colleagues, covering the south west and south east. From Salisbury to Slough, Bristol to Burnham on Sea, Yeovil to Waterlooville, we’re there.

We’re looking to recruit people who share our passion in making a difference to the lives of our customers and our local communities. In return we will invest in you to help develop your career in a great environment that offers flexibility, collaboration and excellent rewards and benefits.


We are currently seeking an experienced Customer Resolution Officer to join our busy Customer Care team within our Development department. This team has a target of delivering 10,000 high-quality homes over a 10-year period.

Customer Care plays a pivotal role in ensuring our customers moving into their newly built property receive an excellent aftercare service; dealing with any defect repairs and queries they might experience and delivering the right service at the right time.

Your primary function will be to ensure that all complaints received within the development team are fully investigated and resolved effectively in a timely, fair and transparent manner in line with our complaints policy and procedure whilst ensuring excellent customer service is kept at the heart of all complaints investigation and resolution.

You will also help and assist the wider team to ensure that all tasks relating to new build aftercare are dealt with within our specified service levels.

The post requires a committed individual with a natural drive who can demonstrate our values and behaviours. The successful candidate must have experience working within a customer service environment and resolving complaints. They will also have the ability to analyse information and collate evidence, have excellent interpersonal and communication skills and be a confident team player.

The successful candidate will be able to quickly build effective relationships with internal and external stakeholders at all levels and be able to manage a variety of customer enquiries in a fast-paced environment.

This is an excellent opportunity for a pro-active and passionate individual looking to contribute to an enthusiastic and hardworking team, to help deal with and resolve all complaints relating to our new build developments.

If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.


  • 28 days annual leave per annum and pro rata, plus bank holidays, with the opportunity to buy and sell additional leave
  • Employer pension contributions of up to 12%
  • Life Assurance 5 x annual salary
  • Flexi-time scheme, allowing individuals to work hours that suit them (subject to core hours and the requirements of their department and role)
  • Enhanced maternity/paternity leave for those who qualify
  • Radian Rewards, flexible voluntary benefits scheme
  • Comprehensive training and development, including study support
  • Staff recognition scheme

How to apply
To apply, please click on the link below.

Interviews will be held Wednesday 4 March at our Eastleigh office (SO50 6AD).

No agencies please.