Financial Responsibility Officer
South of England

Location: South of England

Closing date: 18/04/2021

Salary: £30,244 (plus comprehensive benefits)

Employment type: Permanent

Hours per week: 37

About us

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

Your new role

We’re excited to be looking for a new Financial Responsibility Officer to join our busy frontline team to make sure our customers continue to receive a service second to none – and we need you!

You’ll ensure our customers’ wellbeing remains at the heart of everything we do - it’s our priority that they’re supported throughout their tenancy and their homes remain safe and managed to the highest standard.  Remember, we don’t just want to do things the way they’ve always been done, we want to do things even better! 

No two days will be the same in this role so enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile will be essential.

You'll be supporting our customers who are unable to pay their rent by providing the appropriate assistance with welfare benefit advice such as Universal Credit and Housing Benefit.  You will also look to maximise their income whether it is through benefits or employment.  You will work closely with numerous teams around Abri and look to build and maintain relationships with external organisations. You will also be providing support and advice to our new customers to ensure that they understand their new tenancy with us.

You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to support our customers to maintain their tenancy. 

You will provide support and advice to our new customers to ensure that they understand their obligations as a new customer.

What you can expect from us

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events. 

Be yourself

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

Interviews will be held via Microsoft Teams.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.