Customer Response Supervisors x2
Eastleigh

Location: Eastleigh

Closing date: 09/05/2021

Salary: £37,000 - £42,000 per annum (plus comprehensive benefits)

Employment type: Permanent

Hours per week: 37

About us 
 
We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford. 
 
We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone. 
 
About you 
 
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. 
 
Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. 
 
If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!  
 
Your new role 
 
We're excited to say our Commercial Services team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service – and we need you!

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused. 
As our Customer Response Supervisor, you’ll be accountable for the management and delivery of the responsive repairs and maintenance service across Abri Homecare. 

We're looking for two Customer Response Supervisors where one of you will be based in Eastleigh and another one to be based in Windsor and you'll work in an agile manner covering all of our locations. 

Using your proactive and forward-thinking approach, you’ll work collaboratively with all stakeholders across the business to ensure the delivery of a high performing service to all homes within the operating area. 

Customers are at the heart of everything we do - you’ll take the ownership in developing a highly motivated, customer focused and value-based team ensuring that all feedback are monitored and that customer satisfaction is maintained at a high level. 

If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!
 
What you can expect from us 
 
We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves. 
 
Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.  You’ll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme. 
 
We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team. 
 
Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.  
 
Be yourself 
 
Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. 
 
Interviews will be held via Microsoft Teams. 
 
To our agency friends 
 
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

 

Back