Development Customer Care Administrator

Location: Eastleigh

Closing date: 21/06/2021

Salary: £20,129 - £22,365 per annum (plus comprehensive benefits)

Employment type: Permanent

Hours per week: 37

About us

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

Your new role

We're excited to announce we're looking for a Customer Care Administrator to join our busy team in making sure that we're doing all we can for our customers and providing the highest levels of service at all times.

We're proud to say our customers are our top priority and you'll play a key role in making sure the team have all the administrative support they need to ensure we're doing all we can for new homeowners throughout the defect liability period.

First class customer service skills over the phone, in writing and face to face are essential - you'll be an ambassador for Abri to internal and external customers alike so professionalism, politeness and a genuine desire to go above and beyond will all be musts.

You'll be able to prioritise and organise a busy workload all with a can-do attitude as you'll help with data gathering assignments, system administration and all aspects of general admin.

We really want someone who's proactive and happy to speak up with suggestions on how to make improvements to systems and processes to make them slicker and quicker.  Remember, we don't want to do things the way they've always been done - we want to do them even better!

If this sounds like the opportunity you've been looking for and you want to work in a team as customer-obsessed and dynamic as you are, we'd love to hear from you!

What you can expect from us

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events. 

Be yourself

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.