Community Partner (field-based)

Location: Yeovil

Closing date: 02/11/2021

Salary: £32,000 per annum (plus comprehensive benefits)

Employment type: Fixed Term

Hours per week: 37

About us

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

About you

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

Your new role

An exciting opportunity has arisen in the Customer Partnership Team. We are looking for a field based Community Partner for a nine months. 

You will be part of a team who are at the centre of our partnership approach to delivering our Sustain, Maintain and Comply model, ensuring our customers are supported in sustaining their tenancy. As part of the field-based function, you will spend the majority of your time out in our communities delivering a frontline housing management service; visit and inspect properties, your communities and blocks of flats and undertake general tenancy management visits. No two days are the same but knowing the positive difference you can make to our customers lives is really rewarding.

You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy. 

You will need to be able to work agilely, and between the hours of 08:00am -6:00pm across our geography on a designated patch. You must have experience of delivering a first-class customer service and be a team player who can work alone and under pressure. Experience working in a social housing environment and particularly in tenancy management would be desireable.

You must be able to demonstrate the Abri values in everything you do with a clear and consistent history of going above and beyond in every aspect of your role. 

You will need a driving licence and access to your own vehicle and have the appropriate business insurance.

If you like what you hear and want to challenge yourself in a new, varied and rewarding role as a Community Partner, apply now!

If you have any questions or would like an informal chat, please contact Kerri Hargreaves, Community Partnership Team Leader on 07407044620 (after 26th October 2021). 

This is a fixed term contract for up to 9 months.

What you can expect from us

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events. 

Be yourself

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

Interviews will be held on 15th/16th November 2021 via Microsoft Teams. 

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.


The closing date for this job has now passed.