We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.
We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.
We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!
A Day in the Life of a Customer Service Advisor
No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to ensure you’re equipped to deal with a wide variety of customer queries and continue to grow professionally.
Whether speaking to customers over the telephone or corresponding via digital channels in our busy Contact Centre, your warm professionalism, expertise and enthusiasm will ensure the customer journey is the very best each and every time.
Not every customer is a happy customer when they first contact us, but by taking ownership and providing consistently positive solutions, you will ensure our customers remain satisfied.
Previous Contact Centre experience is not essential, all we ask is you:
• Have confidence in learning and using a variety of computer systems at work.
• Are resilient, easily adaptable to change and have a positive outlook within a high-volume processing environment.
• Are comfortable in turning sometimes challenging customer service experiences around using your excellent communication skills.
• Have experience in and a passion for providing exceptional customer service whether face to face or over the phone.
In this role, you’ll be on the front line of our customers’ experience and play a pivotal role in helping Abri go from strength to strength by ensuring our customers are at the heart of everything we do. If this sounds like what you're looking for, we want to hear from you!
What you need to know
If you're successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills as well as provide you with the tools and confidence to be successful within Abri.
What you can expect from us
We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.
Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.
We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.
Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.
Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.
If shortlisted, you will receive links to online tests to complete and, depending on your results, you will then be invited to an assessment evening and interview.
There's no fixed interview date, we'll arrange interviews with candidates as applications come in.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.
The hours for this post are 8:30 - 5 Monday to Friday. The contact centre is open until 7pm on Thursdays and staffing for this will be arranged on a rota basis.