Customer Experience Advisor

Location: Yeovil

Closing date: 11/08/2022

Salary: £25,257.75 per annum (plus comprehensive benefits)

Employment type: Fixed Term

Hours per week: 37

About us 

Hey, we’re Abri, a housing association based in the south of England. One of the largest in fact. We have 80,000 customers across 35,000 homes across the south, all supported by our 1,600 colleagues working out in our communities and behind the scenes.  We’re a passionate bunch and think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked and we’ve all got our part to play in tacking them head-on.  Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives, a reality for everyone. 

Come be part of something special. 

About you 

If you see the opportunities that every challenge brings, if you see a solution for every problem that needs crushing and if your thing is making a real difference, come join us.  You’ll fit right in. 

​​​​​​​What you'll do

​​​​​​​No day is ever the same in the Contact Centre and we’ll provide you with the all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle.

Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.

No customer contact experience?  No problem, all we ask if that you...

Glowing star Be a true customer champion, going the extra mile each and every time

Trophy​​​​​​​ Love a challenge and smashing targets 

Idea  Be a problem solver, look for creative solutions to challenges 

Handshake  Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers

​​​​​​​Rocket launch  Look for ways we can continuously improve our processes and make them even better for our colleagues and customers

Muscle Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones​​​​​​​

​​​​​​​In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.

If this sounds like what you're looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you! 

This is a twelve month fixed term role and your working hour is between 8am - 6pm Monday to Friday (Shift patterns between these hours)

What you can expect from us 

​​​​​​​It’s really important to us that you and your family are supported at work and at home so you’ll receive a competitive salary and additional reward package as standard from day one. 

Want to achieve more?  Great!  We’ll work with you to help you reach your goals through personalised development plans and our in-house People Development team who’d love to help you reach your goals. 

We get it, life can get in the way sometimes. So whether it’s a dentist appointment, sports day or just picking the kids up from school, we’ll do all we can to give you flexibility in where and when you work. 

Be yourself 

We’re all about inclusivity and we want each of our colleagues to feel free to speak up, be bold and to be their authentic selves.  Here at Abri, we’re all different, we’re all unique and we wouldn’t have it any other way. ​​​​​​​​​​​​​​

To our agency friends 

​​​​​​​Thanks for your interest in working with us.  We already work with a number of carefully selected agencies, but if you’d like to put yourselves on our radar for if we ever review our suppliers list, don’t hesitate to register on our procurement portal. 


The closing date for this job has now passed.