Customer Response Supervisor
Longwood Park, Langley

Location: Longwood Park, Langley

Closing date: 16/08/2022

Salary: Up to £42,296 per annum (plus comprehensive benefits)

Employment type: Permanent

Hours per week: 37

Your new role 

We're delivering more services across our properties to support our ambitions of leading our sector in customer service and we're excited for Customer Response Supervisor to join our team – and we need you!

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused. 

You’ll be accountable for the management and delivery of the responsive repairs and maintenance service across Abri. 

We're looking for a Customer Response Supervisor where you'll be based in Windsor and you'll work in an agile manner covering all of our locations. 

Using your proactive and forward-thinking approach, you’ll work collaboratively with all stakeholders across the business to ensure the delivery of a high performing service to all homes within the operating area. 

You’ll take the ownership in developing a highly motivated, customer focused and value-based team ensuring that all feedback are monitored and that customer satisfaction is maintained at a high level. 

If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!

What you can expect from us 

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves. 

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.  You’ll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme. 

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team. 

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.  

About us 

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford. 

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone. 

About you 

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. 

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. 

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you!  

Be yourself 

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. 

To our agency friends 

​​​​​​​We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

​​​​​​​We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!


The closing date for this job has now passed.