Housing Officer
North West - Location Flexible

Job reference: NRD-TRG-010441

Location: North West - Location Flexible

Closing date: 08/04/2019

Salary: £28,062 per annum

Employment type: Permanent

Department: The Riverside Group

Hours per week: 35

Riverside Housing have a new opportunity for an experienced, pro active and adaptable Housing officer working full-time, on a permanent basis across Cheshire East and Greater Manchester area.

Weekly shifts consist of Monday - Friday 8am - 8pm & Saturday 10am - 4pm. This role is eligible for flexi-time working.

What will you do?

As a Housing officer you will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in your patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an "Account Manager", advocating for the customer to ensure that other teams are providing services to the expected level.

Day to day

Your key responsibilities as a Housing Officer will include:

  • Pro-actively manage, maintain and improve designated social housing neighbourhoods

  • Dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets

  • Maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start

  • Support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process

  • Act as the account Manager” for the customer and property, responsible for identifying issues which can be resolved with early intervention,

  • Be responsible for liaising with internal and external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.

For a deeper understanding of your responsibilities, take a look at the job description linked below.

Does this describe you?

The successful candidate will have effective stakeholder management, both internally and external to the organisation. You are an expericned housing officer who will be customer focused with excellent communication skills and have the ability to work under pressure and be able to deliver to strict deadlines.

Click on the job description linked below to see a full list of our essential requirements.

What’s in it for you?

In return for your hard work and dedication, we offer you:

  • Childcare vouchers salary sacrifice through payroll

  • Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings

  • Support towards professional study costs

  • Competitive Pay

  • 10% salary increase after 12 months’ service, dependent on performance

  • Opt-in to our auto-enrolment pension scheme (employee rate 1% and employer rate 4%) or our enhanced pension scheme (employee rate 6% and employer rate 9%)

  • 25 days holiday per year (plus bank holidays)

  • Eligibility for flexi-time working

Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?

We want you to feel empowered by leaders and fairly treated, knowing that your voice is truly heard. Being people-focused, we treat our customers with this same respect.

We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions.  

Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve.  

If you’re thinking of joining us as a Housing Officer , we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.



The closing date for this job has now passed.