Service Manager
Westminster London SW1P

Job reference: NRD-CAS-012086

Location: Westminster London SW1P

Closing date: 17/12/2019

Salary: £29,512 + £4,000 London Weighting Allowance pro rata/£14,756

Employment type: Permanent

Department: Care and Support

Hours per week: 18.75

Riverside have a new opportunity in Westminster for a Service Manager, working part-time, on a permanent basis. You’ll earn £29,512 per year, pro rata (14,756) + £4,000 London Weighting Allowance, pro rata.

You will be required to work 18.75 hours per week on a flexible basis.


Who you’ll be helping

You will be working across a number of schemes all within a close proximity to one another supporting customers with mental health and other complex needs.
We aim to support our customers to build key life skills, confidence and self-esteem and work towards moving customers onto more independent accommodation or to access training and education services.

You can read more about our scheme here.

While Riverside does have roles for carers, this is a role perfect for those looking for support work.


What will you do?

You will be responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting.
Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements.
Report to the Area Manager, the post has line management responsibilities for Support Workers, Housing Officers, Night Assistants and Project Assistant.


Day to day

Your key responsibilities as a Service Manager will include:

• Service delivery and contract management
• Liaising with Commissioners and stakeholders
• Working with internal colleagues in Asset Services, Human Resources and IT
• Working with partners to deliver quality commissioned services and homes for customers in the patch

For a deeper understanding of your responsibilities, take a look at the job description linked below.


Does this describe you?

You have an understanding of internal and external operational issues facing Care & Support services.
You will have experience managing services and teams in a housing and/or support environment as well as working with vulnerable customers.
Driving performance, service improvement and meeting KPI’s.

Click on the job description linked below to see a full list of our essential requirements.


What’s in it for you?

In return for your hard work and dedication, we offer you:

• Access to ongoing personal career development opportunities through Learning Zone
• 5% salary increase after 18 months’ service, dependent on performance
• Opt-in to our auto-enrolment pension scheme
• 25 days holiday per year (plus bank holidays)
• Tax-free bikes and car loan scheme
• Eye tests, glasses and lenses
• Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings


Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.


Is Riverside for you?

We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.
We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 
Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

If you’re thinking of joining us as a Service Manager, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


The closing date for this job has now passed.