Night Support Assistant
Guildford (Number Five Hub) - GU1 4DR

Job reference: NRD-CAS-012746

Location: Guildford (Number Five Hub) - GU1 4DR

Closing date: 06/09/2020

Salary: £18,497.70 (plus 10% night premium)

Employment type: Permanent

Department: Care and Support

Hours per week: 37.5

Riverside have 4 new opportunities in Guildford for a Night Assistant, working full-time, on a permanent basis. You’ll earn £18,497.70 per year +10% night shift allowance. Your working pattern will be 4 nights on 4 nights off on a 7 day rota.

Who you’ll be helping
Based in Guildford, Number 5 Hub is an exciting new rough sleepers hub where staff offer a personalised, trauma informed, strength based support service to people will complex needs.
The Team at Number Five HUB will be responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs who may be facing multiple exclusion
Staff will be accountable for coordinating and providing a person centred, strength based support service in line with Psychologically Informed Environment (PIE) approaches and principles to support people out of homelessness and back into mainstream society. PIE approaches support the team to understand the complexity of the problems people face. It has widely known that services that adopt a psychologically informed approach can enable people to move on and thrive in life.
Our understanding of trauma informed approaches helps us to deliver services which are emotionally in tune and take in to account the trauma caused by homelessness over the years. It’s vital that our approach is positive and supports tangible improvements in the psychological wellbeing of the people we support.. We support our customers to stabilise their emotional health and create long term sustainable accommodation options by increasing independence and maximising connectivity within the local community.
The HUB is focused on preventing and breaking the perpetual cycle of homelessness and rough sleeping in the Borough of Guildford to help achieve our vision to end homelessness together.

What will you do?
Your key responsibilities as a Number Five Hub Concierge and Security Assistant will include:
•Having an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Meeting the requirements of health and safety policies and practices.
• Effectively dealing with anti-social behaviour.
• Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections..

Does this describe you?
You are flexible, empathetic, inclusive and resilient. Even better, you have excellent interpersonal and communication skills too.
You have experience of working in a customer focused environment.

Click on the job description linked below to see a full list of  responsibilities and our essential requirements.

What’s in it for you?
In return for your hard work and dedication, we offer you, amongst other options:
• Access to ongoing personal career development opportunities through Learning Zone
• Access to e-learning
• Opt-in to our auto-enrolment pension scheme
• 25 days holiday per year
• Family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption
• Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings

Who are Riverside?
We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?
We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.
We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions.
Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve.

If you’re thinking of joining us, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Please note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews


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The closing date for this job has now passed.

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