Journey Co-ordinator
Westminster London SW1P

Job reference: LSO-CAS-013073

Location: Westminster London SW1P

Closing date: 13/08/2020

Salary: £25,170 + £4,000 Location Allowance

Employment type: Permanent

Department: Care and Support

Hours per week: 37.5

Riverside have a new opportunity available for a Journey Co-ordinator, working full-time, on a permanent basis.

Your salary will be £25,170 plus a location allowance of £4,000 per annum. Your working pattern will be on a rotational basis from Monday to Sunday.

Who you’ll be helping

Westminster Transitional housing approach, a brand new service model across 6 buildings in Marylebone.

Combination of 24 hour supported housing; 24 hour transitional housing (short term) and satellite housing led units to deliver strengths based support for single homeless customers. A team approach will work across all buildings making the most of technology and community spaces to develop best practice solutions to move on and meaningful occupation.

What will you do?

The delivery of individual, positive outcome focused support packages to Customers of Riversides Supported and Sheltered Schemes, ensuring that the support service promotes empowerment and independence. The role requires maintenance of a high level of specialised knowledge surrounding the specialism, acting as a centre of excellence in the specific specialism as well as a resource to colleagues for specialist knowledge, supporting colleagues to understand the latest developments in the field. In addition, you will oversee the customers’ pathway from referral to resettlement providing case management for the rest of the team and maintaining the overview of the customer journey to provide a seamless service regardless of the service the customer is in within the pathway.

Day to day

Your usual responsibilities as a Journey Co-ordinator will include:

• Co-ordinating the customer journey from start to finish and supporting the Journey Coaches in the development and delivery of the support/resettlement planning processes.
• Assisting Journey coaches to support Customers with day-to-day tenancy issues, payment of rent, claiming benefits.
• Undertaking referrals and assessments of potential Customers, working with them to identify the most appropriate housing solution for their needs.
• Ensuring Customers have access to relevant external support services.
• Working with Journey coaches to support Customers to agree and set goals and actions as well as meet meet clearly defined Customer outcome targets through key-working, support plans, risk assessments and other interventions.

For a deeper understanding of your responsibilities, take a look at the job description linked below.

Does this describe you?

You’re experienced in working with vulnerable customer groups as well as delivering structured support in either housing or social care. You have demonstrable IT skills including basic proficiency in Microsoft Office including Word and Excel. Although not essential, the ability to demonstrate an understanding of the PIE approach would be desirable.

Click on the job description linked below to see a full list of our essential requirements.

What’s in it for you?

In return for your hard work and dedication, we offer you:

• Access to e-learning
• Pension scheme
• 25 days holiday per year
• Eye tests, glasses and lenses
• Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings

Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?

We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.

We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 

Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

If you’re thinking of joining us we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Please Note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews.


The closing date for this job has now passed.