Night Concierge
Westminster London SW1P

Job reference: LSO-CAS-013077

Location: Westminster London SW1P

Closing date: 13/08/2020

Salary: £18,497 + £4,000 Location Allowance + 10% Night Premium

Employment type: Permanent

Department: Care and Support

Hours per week: 37.5

Riverside have a new opportunity for a Night Concierge working full-time, on a permanent basis.

Your salary will be £18,497 plus a location allowance of £4,000 per annum as well as a 10% night premium. Your working pattern will be nights on a rotational basis from Monday to Sunday.

Who you’ll be helping

Westminster Transitional housing approach, a brand new service model across 6 buildings in Marylebone.
Combination of 24 hour supported housing; 24 hour transitional housing (short term) and satellite housing led units to deliver strengths based support for single homeless customers. A team approach will work across all buildings making the most of technology and community spaces to develop best practice solutions to move on and meaningful occupation.

What will you do?

The Night Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside Customers

Day to day

Your key responsibilities as a Night Concierge & Security Assistant will include:

• Act as an initial point of reference on the phone, or in a Reception area as required.
• Implementing night security systems, ensuring overall safety and security of the scheme .
• Monitor access to schemes and visitors.
• Advises management promptly of any signs of problems or concerns about a client.
• Carry out domestic tasks (cleaning communal areas) to a high standard.

For a deeper understanding of your responsibilities, take a look at the job description linked below.

Does this describe you?

You are flexible, empathetic, inclusive and resilient. Even better, you have excellent interpersonal and communication skills too. You have experience working in a customer focused environment with basic proficiency in Microsoft Office.

Though not essential by any means, you have preferably worked with vulnerable clients in a housing or support setting before.  

Click on the job description linked below to see a full list of our essential requirements.

What’s in it for you?

In return for your hard work and dedication, we offer you:

• Access to e-learning
• Pension Scheme
• Family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption
• Eye tests, glasses and lenses
• Employee Assistance Programme
• Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings

Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?

We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.

We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 

Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

If you’re thinking of joining us as a Night Concierge & Security Assistant we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Please Note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews.


The closing date for this job has now passed.