Support Worker
Maidstone - ME15 6LP

Job reference: NRD-CAS-013323

Location: Maidstone - ME15 6LP

Closing date: 12/02/2021

Salary: £21880.00 - £22,909

Employment type: Permanent

Department: Care and Support

Hours per week: 37.5

Riverside have a new opportunity for a Support Worker (Journey Coach)  working full-time on a permanent basis.

Who you’ll be helping

Lily Smith House provides support and accommodation to vulnerable homeless adults aged 18 and over, with complex support needs, e.g., mental health, substance misuse, trauma, who are rough sleeping, homeless, at risk of homelessness or impacted by homelessness

You can read more about the scheme here.

What will you do?

You will coach and support our customers, helping them to feel empowered and become independent on their resettlement journey

Day to day

Your key responsibilities as a Journey Coach will include:

•Delivering a personalised support service, appropriate to clients’ needs, culture and diversity. 
•Helping  clients with day-to-day tenancy issues, payment of rent, claiming benefits.
•Learning and having knowledge of ‘best practice’ in crisis intervention when challenging circumstances arise.
•Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.

For a deeper understanding of your responsibilities, take a look at the job description linked below.

Does this describe you?

You are generally a positive and engaging person, and can deal with challenging situations at times 

Experience of working with vulnerable client groups would be advantageous however this is not essential.

You will be able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and  Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Click on the job description linked below to see a full list of our essential requirements.

What’s in it for you?

In return for your hard work and dedication, we offer you:

•Access to ongoing personal career development opportunities through Learning Zone
•5% salary increase after 18 months’ service, dependent on performance)
•Opt-in to our auto-enrolment pension scheme or our enhanced pension scheme
•25 days holiday per year
•Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings + Free on-site parking available

Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?

We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.

We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 

Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

If you’re thinking of joining us as a Journey Coach, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


The closing date for this job has now passed.