Project Assistant

Job Reference : NRD-CAS-008376
Location : Gloucestershire, BS15 4PP
Closing Date : 25/10/2018
Salary : £17,063 pro rata/ £13,650 part time salary
Employment Type : Permanent
Department : Care and Support
Hours Per week : 30

 

Riverside are looking to recruit a part time Project Assistant at Britton House in Warmley, South Gloucestershire working 30 hours per week on a shift rota basis. Working hours will be on a shift rota basis between the times of 7am and 10pm, and includes working alternate weekends.
Britton House is a scheme for vulnerable young customers aged 16 - 25. Customers may be care leavers, asylum seekers, or come from a homeless background.

ABOUT RIVERSIDE
Riverside are proud to say that we are one of the top five housing associations across the United Kingdom. We play a critical role in providing affordable housing and support services to people of all ages and circumstances.
We have a dedicated workforce of around 2,500 people across England and Scotland – including people who work in support, customer services, maintenance, construction, finance, human resources and many more skills, trades and professions. Our people are at the heart of transforming lives and revitalising neighbourhoods.
Britton House is a scheme for vulnerable young customers aged 16 - 25. Customers may be care leavers, asylum seekers, or come from a homeless background.
 

ABOUT THE ROLE
As a Project Assistant you will play a vital role in providing administration support to our teams, as well as supporting our customers to make their own life choices and to access the services they need.
You will provide a first class administration service, maintaining accurate records and acting as a first point of contact for customers by telephone or in person.  You will engage with them to offer housing related support, responding to and escalating queries as necessary, including working with tenancy agreements and collecting rents and charges.
You will be responsible for cleaning and preparing void rooms ready for new customers. The role can be challenging at times, and you may be required to deal with challenging personalities and chaotic situations; calling the emergency services for example.

WHAT DO YOU NEED
Ideally, you’ll already have experience of working with vulnerable clients in a housing/social care setting. If not, you will be given on the job training but will certainly have the initiative, empathy, interpersonal skills, resilience and sensitivity to appreciate how everyday housing issues impact on quality of life.
Commitment to providing the quality service that our clients need is also essential.  You will have excellent communication, IT and customer service skills and the organisational skills required to deal with a range of administrative issues.

WHAT RIVERSIDE OFFER
In return we will give you 25 days holiday and access to our pension scheme.  We also invest in our employees and want you to develop within the organisation and offer training and development opportunities.
If you’re thinking of joining us, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.