Concierge & Security Assistant
Derby - DE21 4AA

Job reference: NRD-CAS-011194

Location: Derby - DE21 4AA

Closing date: 29/05/2019

Salary: £17,550

Employment type: Permanent

Department: Care and Support

Hours per week: 37.5

Riverside have a new opportunity for a Concierge & Security Assistant, working full-time, on a permanent basis. You’ll earn £17,550 pro rata per year.


Who you’ll be helping

The Young Person and Single Parent Project provides support and accommodation to help you move towards independent living
Supported housing empowers people who have faced homelessness and who have a range of issues that they need support with. We offer a range of services and specialist staff to help residents make informed choices about their lives. The service user is allocated a dedicated and experienced support worker to implement a tailored

You can read more about the scheme here.

While Riverside does have roles for carers, this is a role perfect for those looking for support work.


What will you do?

As Concierge and Security Assistant you will work across a defined geographical area delivering a high quality service to our clients. You will be primary point of contact for telephone or personal enquiries, attending to any queries in a prompt and professional manner. You will also implement night security systems as well as monitoring and responding to any technical faults that may arise.

We are looking for real self-starters who are positive, resilient, and able to use their own initiative. You will have excellent communication and IT skills, and some experience of working within supported housing would be advantageous.

Day to day

Your key responsibilities as a The Young Person and Single Parent Project Concierge and Security Assistant will include:

• Act as an initial point of reference on the phone, or in a Reception area as required.  

• Implementing night security systems, ensuring overall safety and security of the scheme.  

• Responds to faults as discovered 

• Monitor access to schemes and visitors.  

• Reporting incidents and anti-social behaviour.  

For a deeper understanding of your responsibilities, take a look at the job description linked below.


Does this describe you?

You are flexible, empathetic, inclusive and resilient. Even better, you have excellent interpersonal and communication skills too.
Though not essential by any means, you have preferably worked in a customer driven environment before

Click on the job description linked below to see a full list of our essential requirements.


What’s in it for you?

In return for your hard work and dedication, we offer you:

• Access to ongoing personal career development opportunities through Learning Zone
• Opt-in to our auto-enrolment pension scheme
• 25 days holiday per year (plus bank holidays)
• Tax-free bikes and car loan scheme
• Eye tests, glasses and lenses
• Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings


Who are Riverside?

We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.


Is Riverside for you?

We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect.

We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 

Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

If you’re thinking of joining us as a Concierge & Security Assistant we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


The closing date for this job has now passed.