Housing Policy Consultant - Customer Experience (Maternity cover)
Horsham or London

Job reference: CSX-17298

Location: Horsham or London

Closing date: 26/03/2018

Salary: Circa £33,000 per annum

Employment type: Fixed Term

Department: Customer Experience

Hours per week: 35 (part time would be considered)

Duration: 12 months

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we’re an organisation that’s going places.

This is an exciting opportunity to join our Customer Insight and Policy Team at a time when housing has risen to the top of the political and public agenda. You will be supporting the Group to review and develop housing management policies, designed to deliver truly customer-focused services, using our refreshed approach to policy management. 

Our Customer Experience and Policy Consultants lead on the design and development of our customer services policies. Our consultants play a vital role in ensuring our policy meets changing customer, colleague and regulatory requirements, supporting our drive for customer excellence.

We will consider this role being based at either Horsham or London offices and even considering part time working if you have the right skills and experience.

What we’re looking for?

  • Someone with proven housing management policy development experience

  • Excellent communication skills, with experience of stakeholder management and the ability to engage and work collaboratively with other teams

  • A proactive and motivated self-starter who can deliver policy projects from concept to implementation

  • The ability to draft accurate, concise, compliant and customer & colleague focused policies

What we’ll offer you

  • Great holidays – 23 days, plus public holidays.
  • The ability to buy extra leave and discount cards
  • Flexible working
  • Employee referral scheme
  • A great pension scheme
  • Cash claim-back on medical treatments
  • Travel to work loan
  • Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

This organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please include a supporting statement explaining how your skills and experience meet the criteria of the job role profile and person specification. 




The closing date for this job has now passed.