Job Title: Senior Contract Manager
Reports to: Head of Contracts
Hours: 37.5 hours per week
Remuneration Salary Range up to £52500 depending on experience
Location Bolton
Purpose
SpaMedica aims to provide first class care for all patients who choose to have their treatment at our
hospitals. It is essential for the contract management function to be at the forefront of the business
to develop good working relationships with commissioners, choice centres, NHS England, NHS
Improvement, other providers, and other bodies within the NHS environment. Based on knowledge
and experience they will help build constructive relationships where possible and create positive
relationships with commissioners to enable them to provide good quality healthcare.
To manage the changing commissioning landscape to ensure new commissioning framework risks
are mitigated and any contractual direction is considered both within local and national implications.
The Senior Contract Manager will be responsible for the management of SpaMedica’s NHS
contracts in this new environment ensuring that:
• Assuming the lead role regionally on all matters relating to the management of contracts
ensuring all issues are effectively addressed and managed in a timely manner
• Liaising with the Integrated Care Boards (ICB's) to enable effective provision of
services and SpaMedica is seen as a key provider for commissioned services,
• Act as a point of contact, on the management of contracts, ensuring that all issues are
effectively addressed and managed,
• Work in close partnership with other departments to ensure the organisation is fully
compliant with the relevant ICB requirements, clinical quality and key performance
indicators,
• Ensure SpaMedica’s contracts are managed so that all work is allocated to the correct
ICB’s within the agreed financial standards and structure.
• Liaising with Commissioning groups heads and leads, you will hold and develop the key
relationships with our ICB’s
• Work with operational teams to ensure that patient choice is effectively championed and
provided,
• Ensure that our contracted services are able to flourish in all ICB areas where we are active
and in those areas we wish to grow,
• Engage with the relevant stakeholders when necessary wherever patient rights and quality
healthcare is challenged,
• Act as SME for the management of contracts and data required to achieve KPIs
• Ensuring the effective management of contracts allowing the business to meet its legal
contractual requirements
Key Requirements of the Post
1. Existing Contracts - Overview
• Develop relationships with key commissioning and contracting personnel in the new
ICBs with a view to increasing their knowledge and understanding of the current and
future potential of SpaMedica in the market for ophthalmology services.
• Manage any commissioner issues or problems that may exist/arise and work with
colleagues at SpaMedica to resolve these promptly – thus maintaining organizational
reputation
• Prepare monthly / quarterly performance reports
• Attend contract management and contract negotiation meetings.
• Ensure that any new contract documentation is supplied and is both accurate and
acceptable to both SpaMedica and commissioners – including:
o New contract documents
o In year contract or service variations
o Commissioner / Provider policies
2. Existing Contracts – Management
• Financial Management and Reporting: Ensure that Service Level Agreement
Monitoring (SLAM) over-performance invoicing and CQUIN financial reconciliation is both
accurate and delivered promptly.
• Referral and Activity Monitoring – Management of the regional levels of referrals and
activity per ICB are monitored to identify trends and provide assurance on capacity.
• Key Performance Indicators and CQUIN: work with SpaMedica clinical and non-clinical
colleagues to ensure that KPI and CQUIN reports are submitted to commissioners on
time, and include all the required information: ensuring that the correct data are collected
and the correct information is presented in the required format at the right time.
3. Policy Development
Contribute to the review, development and implementation of existing and new SpaMedica
Policies ensuring that these are compliant with NHS requirements.
4. Key Working Relationships
The post holder will be required to maintain constructive relationships with a broad range of
internal stakeholders and role model values and behaviours of a SpaMedica Manager
The post holder will work closely with the informatics department to identify new reports
required internally and externally and develop and implement data collection systems to
provide timely and accurate data.
5. Ad Hoc
Support any other areas of work identified at the discretion of the Head of Contracts/ Board
of Directors
Experience
Must Haves:
- Knowledge of National Tariff / PbR and in depth knowledge of standard NHS contracts
- Understanding of Choose & Book (CAB) and Electronic Referral Systems (ERS)
- Provider or Commissioner side experience
- Educated to Degree Level, or, qualified by extensive and demonstrable experience in the field of
- NHS Public Sector Contracts and Contract Management.
- Excellent communication skills, including:-
• written communication, (reports, policy text, correspondence)
• verbal communication, face to face and by telephone
• the ability to communicate effectively with people at all levels both inside and outside
SpaMedica.
- Proven knowledge and experience of contract management within the NHS or healthcare sector,
- including experience of dealing with the NHS Standard Contract and / or legislation / policies
- affecting this contract.
- Experience of creating performance reports for internal and external stakeholders.
- Understanding of the current NHS landscape.
- IT Literate, including proficiency in Word and Excel, and in web-based research.
- Self-motivated, with the ability to manage own workload with minimal supervision.
- An innovative approach to problem solving.
- A flexible approach to work.
- Ability to take on new areas of work previously outside existing experience.
- Demonstrated capability to act upon incomplete information, using experience to make inferences
- and decision making.
- Ability to work under pressure to meet tight and often changing timescales.
- ERS knowledge
- Commercial Acumen
- Experience of challenging contractual disputes
- Provider or commissioner side experience
Nice To Haves:
- Familiarity with NHS data management software systems
- Understanding of HRG Grouper, ICD and OPCS
- Independent sector NHS experience
- Independent Healthcare experience
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Summary of benefits:
- 30 days holiday (including bank holidays)
- Performance bonuses twice a year (up to 10%)
- Recommend a Friend Scheme (£350 reward for both)
- Free quarterly snacks, flu vaccinations, and DBS
- Access to exclusive discounts
- Continuous training and development
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
For more about us, visit SpaMedica.