Job Description
An opportunity has arisen for a Part time Out of Hours Administrator to work within our Out of Hours Call Centre in Dartford, supporting our clients with service delivery out of normal working hours.
We have permanent and fixed term opportunities available, for weekend working.
Administrator duties will include answering incoming calls, resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks. Comprehensive training will be provided.
Ideal administrator candidates will have previous Customer Service and administration experience and be computer literate with good Word/Excel skills, and have a good telephone manner.
The working pattern for the administrator role will involve working 3 or 4 shifts per week on a rolling rota. The shifts will cover the following hours on weekends:
Saturday and Sunday between 06:45 and 22:30 with cover for Bank Holidays.
Due to the hours required, this position might not be suitable for individuals who are already working full time.
Key Responsibilities:
- Taking calls from all Stannah customers and dealing with the query in the relevant manner
- Dealing with complaints and following the escalation process
- Logging of calls and issuing engineer call outs
- Recording and distribution of sales enquiries
- Message taking and distribution
- General administration
Minimum Requirements/Qualifications:
Good standard of basic education
Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Bonus Scheme, based on Group Company profits, which is paid quarterly
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision