Branch and Sales Administrator

Job reference: 000601

Location: Orpington

Closing date: 26/11/2021

Employment type: Permanent

Division: Maintenance and Repairs

Hours per week: 37

An exciting career opportunity has arisen for an Administrator to join our Service branch in Orpington. This role will  is a mixture of administration and contracts sales to help grow the portfolio of Stairlifts, Goods Lifts & Access Lifts for the Branch. 

The role will involve supporting our clients with service delivery. Duties will include answering incoming calls, sales enquiries and general administration tasks to support the branch, this will involve liaising effectively with our Engineers and providing a friendly and professional service to our customers.. The role will also involve sales tasks to try and identify and target prospective new customers.

We are looking for individuals, who have previous admin experience within a busy office environment, having the ability to plan, prioritise workloads and are capable of interpreting and reporting accurate data. You will also have proven experience in sales or business development or the sales process. 

The ideal candidate will have strong interpersonal skills and will be able to interact professionally with our customers and across all levels of the organisation, taking ownership of queries through to resolution.

Key Responsibilities:

  • Answering calls from customers and engineers and dealing with customer enquiries to resolution
  • General administration including invoicing and resolving invoice queries
  • Scheduling work for field engineers
  • Identifying and targeting prospective new customers, working to win them onto contract
  • Liaising with existing customers approaching the end of their contract term, to secure onto a renewed contract
  • Converting customers nearing the end of their warranty period onto contract

Minimum Requirements/Qualifications:

  • GCSE English Grade C or above is required
  • NVQ in Administration is desirable or previous proven experience

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year.  The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. 

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

  • Competitive Salary, paid on a monthly basis
  • Quarterly Bonus Scheme (based on Group Company profits)
  • 25 days holiday with the option to purchase another 5 days
  • Matched Contribution (Salary Sacrifice) Pension Scheme
  • SimplyHealth Cash Plan (allows you to claim towards health costs)
  • Employee Assistance Programme
  • Company Benefits Discount/ Rewards Scheme (includes cinema discounts, discounted hotel and theme park stays and discounts off many high street shops)


The closing date for this job has now passed.