Do you want to join a team that provides outstanding leadership, strategic direction and support to some of the best schools in the country? Do you want to play your part in delivering outstanding learning and teaching to young people in disadvantaged communities? If so, joining the Star team might just be the best career move you ever make.
About Star Central
Star Central, which is based at our head office in Blackburn, Lancashire, provides leadership, strategic direction and support to Star Academies, Star Institute and our schools.
The Star Central team includes experts from a range of professional backgrounds, who work together to provide an outstanding support service to the Star community. We support our schools to provide educational and operational excellence and to cultivate a strong Star community, with the aim of nurturing today’s young people and inspiring tomorrow’s leaders.
Who we’re looking for
Our Complaints Assurance Lead will have a key role in ensuring complaints that are received by our Multi-Academy Trust are managed in a professional and statutorily compliant manner, with an aim of successful resolution for all parties. The successful applicant will work within our Governance and Assurance support department to risk assess complaints, providing advice, support and assistance to schools in relation to the management of Complaints, Whistleblowing complaints and potential action under the Parents Code of Conduct.
The successful applicant will need to manage and review the associated policies and procedures, ensure our schools are implementing these in line with expectations and respond to their requests for guidance.
In addition to this the Complaints Assurance Lead will provide direct support and responses on complaints that progress to a trust led stage of our policy and those that are received from external regulators. The role will therefore require the successful applicant to maintain accurate records, meet strict deadlines and provide responses that are of a high professional quality and address all aspects of the concerns raised.
This is an important role, offering an opportunity to contribute to the regulatory management and compliance of our Trust.
You will have:
- 5 GCSEs (incl. Maths and English Grade C / 5 or above) and A Level/NVQ Level 3 (or equivalent).
- Experience and the ability to take a risk-based approach to complaints and regulatory management.
- Experience of providing policy advice and guidance, including advising service-users, colleagues and decisions-makers on the application of regulations.
- Excellent written skills and experience in writing professional correspondence and producing clear and concise reports.
- Strong verbal communication skills with the ability to effectively listen whilst displaying empathy, tact and discretion in discussing sensitive issues and challenging situations.
- The ability to build trust and relationships across the organisation.
About Star Academies
Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools in Lancashire, Greater Manchester, West Yorkshire, the West Midlands and London. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you’ll be rewarded with the opportunity to shape a young person’s future - our STAR values embody what we believe is needed to succeed.
Professional development is key to our ongoing success, so we continually invest in our employees through our learning and development centre, Star Institute. With a wealth of training, mentoring and progression opportunities across a growing group of academies, joining our team of leading education experts could propel your career to the next level.
We can also offer you a range of rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.
Find out more
Please download the job description and person specification below for further information about the role. For an informal and confidential discussion, please contact Fiona McGrath on 0330 313 9817 or email fiona.mcgrath@staracademies.org.
Key Dates
Closing Date: Sunday, 10 September 2023 at midnight.
Interview Date: Monday, 18 September 2023.
Proposed Start Date: To be confirmed.
Application Process
To apply for this vacancy please use the 'Apply for job' link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.
Our Commitment
Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.
We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.