Telephone Befriender

Job reference: 000135

Location: Surrey

Closing date: 15/08/2022

Salary: Voluntary

Employment type: Volunteering

Department: Volunteering

Hours per week: Flexible

Volunteers needed in Surrey!

Crossroads Care Surrey is an established charity of over 30 years, offering a range of support services to carers and the people for whom they care.  We are committed to supporting people at an earlier stage in their care journey and recognise there can be a considerable length of time between a person needing some care and support periodically and them needing full time, round-the-clock care.

Become a telephone Befriender

Be a listening ear at the other end of telephone for an unpaid carer in Surrey.
We provide support to unpaid carers across Surrey. For many of our carers this will be the first they have reached out for help. By becoming a telephone befriender, you’ll be a listening ear for the client for up to 6 months or 35 hours.

Why become a telephone befriender volunteer?
•    Receive high quality volunteer training
•    Gain valuable skills in active listening
•    Learn more about the caring process
•    Support those who are isolated and lonely
•    Become an active member of your local Surrey community

What skills do I need?
As a telephone befriender you will have general caring skill which include:
•    Patience
•    Listening skills
•    Adaptability
•    Discretion
•    Honesty and reliability
•    Confidentiality
•    Sense of humour

Time commitment
We offer clients up to 6 month or 35 hours of support, usually made up of one-hour calls once a week and we normally ask you to call 2 or 3 clients at a time, initially starting with one. You’ll be able to hold calls at a time that works for you, whether that be during the day, early evening, or weekends.

Training and support
Every volunteer receives full training, irrespective of previous skill and knowledge, so you will feel fully prepared when you make your first call.

Face to Face training
We hold one full day face to face training at locations across Surrey delivered by Volunteering team at Crossroads Care Surrey. This training includes explaining how we support carers across the county, what befriending is, preparing for your first call and how the volunteering team will support you during your volunteering. This is followed up by online training for more in-depth learning.

On Going Support
All volunteers are assigned a volunteer coordinator to make sure they are supported in their role. We hold regular volunteer meetings once a quarter for an hour either online or face to face with your volunteer coordinator and other volunteers. Here you would be able to discuss how your volunteering is going, learn from other volunteers and celebrate successes. 

Any questions or queries about Telephone Befriending, do contact our friendly volunteering team by phone 01372 869970 or email we would love to hear from you.


The closing date for this job has now passed.