Operations Administrator

Job Reference: V10110

Location: Slough

Closing Date: 06/11/2020

Employment Type: Permanent

Division: TIS - Open Reach

Business: Infrastructure Services



Telecoms Operations Administrator, Slough, Permanent


Are you looking for your next challenge? We are currently seeking an Operations Administator. We would love to hear from you if you have experience of fibre cable activities on external telecom infrastructure contracts.


You’ll be working in a part of telent that is dedicated to transforming the way support is delivered nationwide to Openreach and other network operators, including Gigaclear. We aim to be the UK’s leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.


You’ll receive formal training and on-the-job training where appropriate – to ensure you’re up-skilled as technology develops along with E-learning schemes to help or refresh skills on-line.


You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts.  With us, you’ll be valued and supported, involved and empowered from day one.


In these extraordinary times of the coronavirus outbreak telent is continuing to Recruit.  We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services.


To help limit the amount of face to face contact during the recruitment process, we will now do more online assessments and use Skype/Conf Calls for interviews wherever possible.


Role Profile:


Reporting to and tasked by the Head of Direct Labour, you will have responsibility for ensuring that all admin activities are undertaken in line with the timetables provided.


These will include activities such as Job Pack Processing, traffic management, payroll, interfacing with internal departments, Dashboard / KPI Reporting and ensuring Operational IT Workflow compliance, all of which you will require to build strong relationships with your counterparts and ensure that deadline are always met.


Typical Deliverables:


  • Ensuring all Job Packs are Compliant for Supporting Docs before issue to the Client.
  • Interface with Central PMO team & Local Agents on the allocation or work to Teams
  • Liaising with Local Authorities for Road Closures / Suspensions (TTRO)
  • Liaising with Survey / Build teams on the requirements for Traffic Management.
  • Liaising with Procurement through ‘Oracle’ on Order / Spend Requests
  • Payroll & Timesheet Compliance of all operatives
  • Office Admin including Telephone & General Office Paperwork
  • Liaising with Central Teams on the Workflow status of Jobs (Including ‘Engineer Complete Status’)
  • Assessing Operatives on Connect /Connect Mobile & SOLO Compliance
  • Maintaining Operative records on Training & Accreditation Database
  • Interface with Central functions
  • Fuel Cards Management
  • Expenses Management
  • Periodic travelling to Direct Labour depots for briefings / meetings.


Business Operations Skills – Experience:


  • Previous experience of working in depot / office environment preferably on Telecoms / Utility Works


Business Operations Skills – Qualifications:


  • Experience of SOLO / Connect / CT Mobile / TAD preferred but full training given
  • Microsoft Windows Packages
  • Full UK driving licence


Behavioural Requirements:


  • Safety Conscious – is pro-active in matters of safety and is committed to keeping pace with standards and legislation.  Drives a safety-first culture with own team, suppliers and customers.
  • Quality Focussed – knows the importance of a right first-time culture, is a clear and proactive communicator promoting best practice across the business.
  • Problem Solving – has a positive attitude in the face of setbacks and can focus on providing and implementing solutions.
  • Productivity – is focussed on outcomes for the customer and can complete work to time, cost and quality standards whilst always adhering to safe working practices.


Excellent employee benefits:


telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Discounts on Cinema, Restaurants and Shopping with telent Reward scheme

If you are looking for an new challenge and the opportunity to work for a forward-thinking key player within the telecommunications sector then don’t delay, apply today.

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion.


This position is now closed. We are no longer accepting applications for this position.