Delivery Performance Manager

Job Reference: V10697

Location: Bristol

Closing Date: 09/03/2021

Employment Type: Permanent

Division: TIS - Open Reach

Business: Infrastructure Services

Telecoms Delivery Performance Manager, Bristol - Telent

An exciting opportunity has arisen for an experienced Delivery Performance Manager. We would love to hear from you if you have experience of installation work within a telecom’s environment.

You’ll be working in a part of Telent that is dedicated to transforming the way support is delivered nationwide to Openreach and other external network operators. We aim to be the UK’s leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.

You’ll receive formal training. – and on-the-job training where appropriate – to ensure you’re up-skilled as technology develops along with E-learning schemes to help or refresh skills on-line

You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts.  With us, you’ll be valued and supported, involved and empowered from day one.

Role Profile:

Working with your suppliers locally and the Telent PMO you will ensure that all delivery targets and customer priority outcomes are achieved through a clear focus on the completion of priority works.  You will ensure full compliance with Telent’s delivery systems requirements and provide support on escalations and complaints.

You will work with your suppliers to scale and scope their workforce to address all works in their workstack in line with Telent’s contractual terms of delivery.

You will provide line management support to a team of Field Based Coordinators locally.

Typical Deliverables:

  • Safety – ensure that safe working practices are adopted as the top priority for all activities undertaken and that they are supported by all relevant documentation correctly completed. 
  • Urgent Safety Issues – make sure that you are available on the phone to support 2- hour and 4-hour defects as and when they are raised
  • Programme Management – work with supplier and PMO to ensure that jobs are programmed for delivery in line with business priorities and validated required by dates.
  • Capacity Planning – using the ‘Supplier Triangulation Report’ work with your suppliers to ensure adequate competent resource is available to complete all work programmes
  • Job Fluidity – promote the use of civils avoidance techniques within your team to increase workstack fluidity.

Business Operations Skills – Experience:

  • Experience of Project/Delivery Management.
  • Previous experience of supervising civils or cable gangs working in the highways network.
  • The ability to communicate at all levels and manage key stakeholder relationships.

Business Operations Skills – Qualifications:

  • NRSWA Unit 2 & 10.
  • IOSH Managing Safely Educated to degree level in relevant discipline or equivalent practical experience.

Excellent employee benefits:

Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • Occupational health support
  • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

If you are looking for an new challenge and the opportunity to work for a forward-thinking key player within the telecommunications sector then don’t delay, apply today.

We reserve the right to close this vacancy once we have received sufficient applications.

Telent is an equal opportunities employer and is committed to diversity and inclusion.


This position is now closed. We are no longer accepting applications for this position.