Network Operations Centre Engineer
Warwick/Haywood Road

Job Reference: V10994

Location: Warwick/Haywood Road

Closing Date: 14/05/2021

Employment Type: Permanent

Division: SCADA

Business: Transport

V10994 Network Operations Centre Engineer

Are you looking for your next challenge? We are currently recruiting for a Network Operations Centre Engineer to join our Rail team in Warwick.

Who is Telent?
Telent is a technology partner to some of the biggest names in the rail and highways sectors including London Underground, Network Rail, Highways England and Transport for London

The UK’s Rail network is becoming more reliant on innovative digital technologies to keep services running smoothly, especially as technology develops at a rapid rate. Today Telent is maintaining operationally critical telecommunications systems that keep stations open and trains running.

Role Profile:

  • Maintain the availability, performance and security of a critical infrastructure system.
  • Monitor the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues.
  • Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs)
  • Attend customer sites to replace key operational equipment.

Role responsibilities:

  • Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
  • Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
  • Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
  • Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
  • Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
  • Ensure all Service Level Agreement targets are exceeded.
  • Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.

Essential skills:

  • Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
  • McAfee SIEM Security - Security Information Events Management knowledge
  • IT / ICT further education
  • Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
  • McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO
  • IT / ICT further education (degree level or equivalent experience.

Desirable skills:

  • MS Windows System Support experience.
  • A background in Networking – LAN / WAN.
  • Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, OSI Model.
  • Telecom knowledge including IP Trade/Redbox technologies advantageous.
  • Experience of data cabling / Datacentre Facilities knowledge.
  • Full Driving license

Excellent employee benefits:

Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. 

You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts.  With us, you’ll be valued and supported, involved and empowered from day one – be quick and apply now!

We reserve the right to close this vacancy once we have received sufficient applications.

Telent is an equal opportunities employer and is committed to diversity and inclusion