Job Title: NOC Manager
Location: GB Quinton Business Park- GBQBP
Type of Job: Permanent
Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK’s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.
With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. And it’s not just us saying this; we are consistently named as a Top Supplier across industry expert analyses, including ranking 16th in the Sunday Times 2020 Top Track 250 List of Britain’s leading mid-market private companies.
Reporting to the Service Centre you will be responsible all aspects of the NOC. Ensuring that a safe, efficient, competitive, and cost-effective operation is key to the success of the services. This will be achieved by leading your teams with the upmost focus on right first-time ethic, implementing cost control and savings processes consistently across the business area and cross-skilling resources to deliver leading NOC services. You will be involved and expected to implement our Project strategy with regards to the future of the NOC and remaining “relevant” in the marketplace. Working with colleagues you will ensure that a flexible resourcing model can deliver the demands of our customers and internal teams.
•Responsible for the NOC, including effective and efficient management of staff and their processes, systems, and performance, primarily for the delivery of Incident Management, including:
•Meeting operational performance KPI’s.
•Meeting and exceeding quality standards.
•Development of processes and procedures for Incident Management.
•Capacity and demand planning for the NOC resource.
•Management of the NOC Staff.
•Development of processes and procedures for proactive remote monitoring of the Network.
•Proactive Incident Management and investigations.
•Identifying (and keeping up to date) metrics for the measurement of performance associated with the STIs within each Service Category.
•Liaising with other client operators NOC’s and MSPs to discuss and gather information on Service issues from end users.
•Ensuring that the NOC performance, services, processes, and productivity are reviewed through the Continual Service Improvement Process.
•Implements all HR policies and procedures consistently and professionally and demonstrate integrity and fairness
Business Operations Skills – Experience:
•Proven senior NOC manager with experience of managing complexity within a Telco and / or Highways ICT NOC environment and running a national network and/or an operational network.
•With technology experience requirements e.g.
• Running NOC's that depend on OSS platforms
•Experience of a NOC running MPLS networks.
•Transforming NOC operations.
•Experience of managing a team through complex change.
•Strong analytical, mathematical and data analysis capability.
Business Operations Skills – Qualifications:
•Degree/HND/HNC or equivalent in an appropriate discipline. Depth and breadth of experience may be taken into account where these qualifications have not been attained.
•Understands and contributes to the Operation delivery commitments and strategy.
•Builds trusting and collaborative relationships with colleagues and the team.
•Tenacious, finds ways around difficult problems by not giving up.
•Strives for continuous improvement, delivers, and supports new processes and directions.
Generic telent behaviours apply
•The key criterion for this role is the ability to deliver through teams and people in order to provide consistently high levels of NOC service. A NOC service operation is all about people at all levels and from all backgrounds working together to deliver consistently high levels of service.
telent is an equal opportunities employer and is committed to diversity and inclusion