NOC Engineer
Warwick/Haywood Road

Job Reference: V11470

Location: Warwick/Haywood Road

Closing Date: 27/09/2021

Employment Type: Permanent

Division: SCADA

Business: Transport

Job Title: NOC Engineer

Location: GB Warwick/Haywood Road – GBWKB

Type of Job: Permanent

Ref No.: V11470


Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK’s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.

With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution.  And it’s not just us saying this; we are consistently named as a Top Supplier across industry expert analyses, including ranking 16th in the Sunday Times 2020 Top Track 250 List of Britain’s leading mid-market private companies.


Role Profile:

• Maintain the availability, performance and security of a critical infrastructure system.
• Monitor the system on a 12 hour shift rotation (4/4) utilising tools such as System Center Operations Manager, Cisco Prime, Solarwinds and McAfee ePO to report and investigate potential issues.
• Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Attend customer sites to replace key operational equipment.
• Transition the system from a project delivery phase into a support phase.
• Support the Technical Support team whilst working with on-going support delivery following transition.


Typical Deliverables:

• Configuration and replacement of datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Configuration and replacement of Rail Operating Centre operations floor equipment such as workstations, turrets and phones.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Perform scheduled maintenance tasks.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue, or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively update TRAMMS tickets to ensure all the information relating to an incident so all parties have visibility of the investigation steps and resolution.
• Understand and adhere to all TPCMS policies, procedures and processes.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.
• Support the maintenance and improvements to all policies, procedures and processes.
• Contribute to overall support contract success by supporting other deliverables / tasks.


Business Operations Skills – Experience:

• MS Windows System Support experience.
• A background in Networking – LAN / WAN.
• Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, OSI Model.
• Telecom knowledge including IP Trade/Redbox technologies advantageous.
• Strong analytical skills with proven problem-solving ability.
• Proven ability to operate in high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Experience of data cabling / Datacentre Facilities knowledge.
• Full Driving license


Business Operations Skills – Qualifications:

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge
• IT / ICT further education
• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
• McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO
• IT / ICT further education (degree level or equivalent experience.


Behavioural Requirements:

• Rail Code of Conduct
• The ability to think logically.
• Excellent listening and questioning skills, combined with the ability to interact confidently with team members to establish what the problem is and explain the solution;
• The ability to work well in a team;
• Problem solving skills;
• A strong customer focus;
• The ability to prioritise your workload;
• Attention to detail.


telent is an equal opportunities employer and is committed to diversity and inclusion


 

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