Focal Engineering- Security

Job Reference: V6625

Location: Camberley/Riverside

Closing Date: 31/05/2019

Employment Type: Permanent

Division: NS Operations

Business: Network Services

Role Profile

The Focal Engineer will act as a technical lead within the customer account for both internal and external requirements. You will be expected to act as an internal technical escalation point, work with colleagues to mentor and drive improvement, and undertake root cause analysis to drive resolutions.

Typical Deliverables

In the role of Focal Engineer (Security) you will be expected to;

  • Train internal staff on product and customer networks

  • Review and report on specific customer incidents and to manage customer expectations

  • To add value and highlight trends within the call data.Ensuring escalation and feedback drives a high level of performance throughout telent

  • Be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems

  • Assist in the build and design of Proof of Concept scenarios, Type Approval activities in the telent labs.To help in the creation of test type documentation and test scenarios

  • Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs

  • Attend customer facing meetings, support reviews, project based, monthly service reviews, weekly incident reviews

  • Produce and Peer Review Low and High Level Designs

  • Assist principle engineers in the development and demonstrations of new solutions both internally and externally

  • Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development

  • Provide Technical assistance to the sales teams in whatever format is required (e.g. in customer meetings, presentations and response to tenders) so that opportunities are supported with the correct Technical expertise

Business Operations Skills:

You are the first amongst your peers in;

  • Design and operate experience

  • In depth knowledge on firewalls, IDS, IPS and Encrpytion

  • Product experience ideally covering Juniper SRX, Cisco ASA.PaloAlto firewalls, Bluecoat devices with Checkpoint experience being an added benefit

  • Exposure or understanding of SIEM platforms


  • JNCIS-SEC or CCNP-SEC is essential

Behavioural Requirements:

  • Excellent customer facing and presentation skills

  • Excellent verbal and written communications

  • Leadership qualities

  • Presentation skills

  • Problem solving skills

  • Commercial / business awareness

  • Ability to work independently

Excellent Employee Benefits:

telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year

  • Company pension scheme

  • A range of family friendly policies including childcare vouchers

  • An employee-funded car leasing scheme

  • Occupational health support

  • Telent Rewards Scheme

So why choose telent?

To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At telent, this is what we do!

As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.

Here are just some of the ways we’re different:

You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.

You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.

You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.

You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion.


This position is now closed. We are no longer accepting applications for this position.