Customer Service Advisor

Job Reference: BAN-VOL-006312

Location: Bangor

Closing Date: 27/03/2019

Salary: up to £17,264 per annum

Employment Type: Permanent

Hours Per week: 40

Shifts - 5/7 days between 8am - 8pm Monday -Friday and 9am - 4pm Saturday and Sunday. Full flexibility required across 40 hour week.
Training - 8 days, Wednesday - Friday & following week Monday - Friday 9am - 6pm
Start Date – 27/03/2019


Who are we?

We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years. We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.

Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, Student Loans Company.


The Role

Our objective for the Student Loans Company inbound service is to support both student and parents alike through the application process for student finance throughout the academic year.

As part of the three site delivery of Student Loans at Teleperformance, Bangor is unique in that it delivers inbound customer service not only for Student Finance England but also for Student Finance Northern  Ireland and Wales as well. Within our front line advice we deal with students applying for finance for the first time, returning students, parents who are sponsoring the students and a number of vulnerable groups of students who are applying for additional grants. We also advise on eligibility of each university or college course for funding from the SLC.



We have multiple full time fully flexible positions available with varied shifts between 8am and 8pm Monday to Friday and 9am to 4pm Saturday and Sunday. We are a flexible employer so if you’re looking for specific hours or shift patterns, you can discuss with our Recruitment team to see if they are suitable for any of our current recruitment needs. We can review specific requests at assessment stage to discuss any personal needs.  Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota 4 weeks in advance.

In return, we offer excellent benefits such as

  • Free on-site parking

  • 28 days’ annual leave along with length of service days

  • Reward and Recognition programme

  • Annual salary reviews

  • Career progression

  • Discounts with local and national retailers


Start Dates

We have a number of start dates available to suit you. You will receive 8 days paid classroom training which would be held Monday to Friday 9am to 6pm.


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