Teleperformance is currently hiring on a permanent full time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice on application, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolutions driven approach.
As part of your employment we will need to conduct an advanced level security clearance for you. Due to this we can only take applications from candidates with valid passports and also must have lived in UK for the last 3 years continuously. You must also be able to produce detailed career history for the last 3 years including evidences. This must be added to your references page on your online profile, with correct reference type, covering all employments, academics and gaps in employment on a continuous date order and all evidences should be brought into the assessment centre for verification.
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
Why you should apply for our roles:
Are you the sort of person who believes in their own ability? Have you ever wanted to showcase the talent you have? If you believe that you can create your own success and build your own future then why not join our global workforce of over 215,000 people in over 70 countries and start taking your career into your own hands.
Work Life Balance – This client requirement allows you to have full control of your social life and social commitments with a fantastic shift pattern with a Monday to Friday no later than 6pm closure!
Our people perks:
· Development courses
· Annual salary review
· Modern City Centre Location
· Corporate discounts with global brands
· 28 holidays per year
· Comprehensive training period
· Internal incentives
· Annual awards ceremony
· Refer a friend scheme
· Internal vacancy site available to all staff
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!