Job Description
Join Our Touchpoint Advisor team
Be the voice that makes a difference
We’re recruiting Touchpoint advisors based at our Hudson Quay office in Middlesbrough.
You’ll be the first point of contact for our customers, helping with everything from everyday enquiries to more complex situations. No two days are the same.
If you’re good with people, stay calm under pressure, and like solving problems, this could be a great fit.
We’re particularly interested in candidates who are looking for part-time work, but we’re also keen to hear from those seeking full-time opportunities, so we have a strong and diverse talent pool ready for future recruitment.
Come and Meet Us
We’re hosting an informative open day on Wednesday 08 April at our offices - 2 Hudson Quay, Windward Way, Middlesbrough, TS2 1QG.
This is your chance to:
- Meet the team
- See where you’ll work
- Ask questions
- Decide if the role is right for you
Register your interest here: Touchpoint Open Day 2026 – Fill in form
Interviews will be held on 24 April also at our Hudson Quay offices.
What Does a Touchpoint Advisor Do?
Touchpoint Advisors are often the first point of contact for our customers, handling calls, emails and digital enquiries. The role is all about listening, understanding individual circumstances and working with colleagues to find the right outcome. It’s fast‑paced, varied and rewarding, especially if you enjoy problem‑solving and making a positive difference to someone’s day.
How our recruitment works
We recruit Touchpoint advisors through a talent pool.
That means you’ll apply, go through the assessment process, and if you’re successful, we’ll offer you a role as vacancies become available.
We run campaigns like this a few times each year so we can build a strong team ready for upcoming roles.
What you’ll get
- £27,677 per year (from April)
- Up to 17% pension contribution
- 28 days leave (rising to 31) plus bank holidays
- Your birthday off
- Health and wellbeing support
- Discounts through our T’dar platform
- Opportunities to grow your career
About Thirteen Group
We're more than just a housing association - we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
If you’d like to be considered for future Touchpoint Advisor opportunities, apply now!
For an informal conversation, contact Julie Boothby, Touchpoint Team Leader, on 07879 832401.
P.S. Our Employability Service can support you with your application if needed. Call 01642 947840 or email employability@thirteengroup.co.uk, quoting the Touchpoint Advisor talent pool.
Join Thirteen. Be ready when the opportunity comes.
