Support Service Co-Ordinator

Job reference: 000717

Work Location: Within the Boundaries of Tees Valley

Closing date: 09/01/2022

Salary: £25,471 per annum (pro rata)

Employment type: Fixed Term

Department: Operations

Role Category: Roaming

Hours per week: 18.5 hours per week

Anticipated Interview Date: To be confirmed

Contract Duration: Fixed term until 31 January 2023 (18.5 hours per week)

Role Category - the way you'll work:

  • This role is categorised as a roam role.  Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity.  This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations. 

The Role:

Our resettlement team offers support to refugees who have entered the country under specific home office schemes. Working with families for up to 5 years, the team promotes integration and independence. The team delivers a wide range of support interventions on a one to one basis and within a group setting. The role involves working with individuals who may have experienced trauma and/or torture and have complex support needs. 

The Person:

You must have vast experience with working with vulnerable people and adopt a holistic approach when working with clients. You will be expected to manage a caseload of varying complexities and possess the confidence and ability to problem solve and be solution focused whilst being part of a team or lone working. Providing emotional and practical support to Refugee family’s resettling within the Redcar and Cleveland area in partnership with the local authority. This includes all aspects of integrating into the local community, reducing barriers and enhance opportunities to ensure the families feel welcome and safe within the local communities. You will deliver sessions to small groups which will promote understanding in the differences between cultures and living in the UK.

You must be a clear and competent communicator, and although not essential, knowledge Arabic or another language would be advantageous.  A minimum of NVQ level 3 in a relevant field or demonstrable experience is a requirement of the job role. Previous experience of working vulnerable customers, along with experience in supporting clients to maximise Income, tenancy sustainment, provide benefit advice, you must have experience in multi- agency working, record keeping and report writing.

​​​​​​​The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

We’re the largest housing association in the North East and amongst the 25 biggest nationally - but we’re more than just a landlord. With 34,000 homes in an area spanning North Tyneside to York, with the majority of properties in the Tees Valley, we’re about more than just somewhere to live.

Our experience extends to supporting vulnerable people with thoughtful and effective additional services and improving our homes and estates, as well as building new places for people to live.

Our purpose is to provide homes, support and opportunities to grow, and our skilled and engaged colleagues and committed board directors all work tirelessly and with a sense of pride to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude.

By doing this, we will make a major contribution to the regeneration of the Tees Valley to support the local economy.

Thirteen people are deeply passionate about what they do and why they do it. We seek to employ people who share our ambition to think and work differently. This means sourcing those passionate individuals who ensure every relationship matters, are reliable, passionate and adaptable in their approach and can work progressively in a high performing, commercially minded environment.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Donna Angus, Support Service Team Leader for an informal discussion.  Donna can be contacted on 07545206765.



The closing date for this job has now passed.