Role Category - the way you'll work:
This role has been categorised as a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you’re dealing with customers in-person or because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.
As part of our commitment to improving our customers’ experience you will be working as part of our team working in our Stockton store located in Stockton High Street giving our customers the best of what Thirteen has to offer in a place where everyone is welcome.
Our Touchpoint Hosts provide an exceptional, face-to-face customer experience ensuring that our customers’ needs are fully understood and resolved at first point of contact, whilst promoting the full range of Thirteen’s products and services on offer and supporting our wider touchpoints team in handling contact through various channels including over the phone and online.
We’re not after robots though. We’re after individuals. Interesting people who are interested in people; who are positive and natural communicators with a helpful way about them. We’re looking for real people who are proud to work as part of Team Thirteen.
As a Touchpoint Host you will be predominantly focussed on and passionate about delivering great customer experiences within a retail-like environment. You will strive to always put our customers (existing & new) at the centre of what you do, no matter what challenges you might face.
• Can you deliver exceptional customer experiences?
• Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?
• Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
• Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?
If your answer to these questions is yes, we have an exciting job opportunity that could be for you.
The future is exciting, and we only want the best to be part of it.
At Thirteen we're about homes and so much more.....
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.
And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.
Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.
We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage 34,000 properties in the North East and Yorkshire region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.
Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications from people of all backgrounds to join our committed team.
So come and be part of making a difference. Great days for everyone are made at Thirteen.
Are you up for the challenge of bringing our vision to life and having great days at work?
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen here: Staff benefits at Thirteen - YouTube
If you’d like to talk more about the role please contact Jamie Bute, Touchpoint Team Leader for an informal discussion. Jamie can be contacted on 07471916118.
Thirteen have an Employability service that can support Thirteen tenants and the wider community. If you would like support with your application, please call 01642 947840 or 07425 756555. Alternatively you can email email@example.com detailing the vacancy you are interested in. (Please note for some aspects of the service eligibility applies.)
NO RECRUITMENT AGENCIES PLEASE