IT Help Desk Support Assistant
Various Locations

Job reference: 000014

Location: Various Locations

Salary: Competitive

Employment type: Permanent

Department: IT

Division: Business Support

Hours per week: 35

PQE/Experience: 1 year +

Thrings have got an IT Helpdesk role available in either Swindon, Bristol or our Bath offices, supporting employees across all of our locations.


Efficient and effective IT systems are essential to the effective operation of a law firm like Thrings. The IT team keeps our Fee Earners and the supporting Business Services teams connected whether we're in the office or on the move.


In this role, you will be the first point of contact for users' IT and Business Support requests, logging queries and ensuring response-handling is done in a timely manner.  First line support is to be provided to users, and if you can’t help then there will be other team members to escalate the call too or if it falls outside the remit of IT then the Business Support teams as appropriate.


To be our next Helpdesk Support Assistant you should ideally have at least 1 years experience in a 1st Line HelpDesk Support role; preferably gained within the Legal sector or from a professional services firm.  We recognise that you may not have this, so if you don’t have this experience, but do have a qualification in a relevant discipline and are keen to put this into practice then we would love to hear from you.  Our IT team is responsible for everything information systems-related so you’ll get to be involved in a variety of tasks, there are three main streams of the tasks you will get involved in, including:

  • Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training
  • Infrastructure: networks and systems, servers (physical and virtualised), disaster recovery, business continuity and IT security
  • Development: acquiring appropriate business applications for the Fee Earning and business services functions.


While the roles within IT may vary, all involve providing the very best service and systems.  You may also have the opportunity to work closely with relevant stake holders and the firm’s software providers to help with the implementation of projects across the firm.

To succeed in this role, you will have a strong focus on both internal and external client service, understand that time is of the essence, and therefore be a self-motivated individual with excellent communication and organisation skills.  You will have a positive and friendly approach to all users and be able to come up with creative solutions and see beyond complexity to identify the core issues facing the business.   In return, we can offer a rewarding career at the forefront of the legal and IT professions, with significant scope for professional development.


You will need to demonstrate that you have a working knowledge of IT hardware (PC, Laptop, Printer, VOIP Telephony etc), Microsoft Windows (7, 8 and 10) and Office 2010/2016, networking and Active Directory administration, and experience with Xerox MFDs would be a huge advantage to you.  


You will need to hold a full UK driving licence and have access to a vehicle.


If this sounds like the role for you, or if you would like some more information, please do get in touch with a member of our HR team.

Thrings is a vibrant expanding law firm with a diverse client base offering excellent career prospects to talented and driven individuals.  We operate in offices in Bristol, Bath, London, Swindon and Romsey, serving clients within the UK, but increasingly with an international presence.

We’re a client focussed firm who has award winning lawyers working for us.  We’re noted by Chambers & Partners for the relationships we’ve built with our clients, and the increasing presence we’re building in the markets and clients we serve.  We provide a range of services to different clients in areas such as Agriculture, Private Client, Corporate & Commercial and Commercial Property and are noted for having specialists that practice in each of these areas.  We work across offices, with different practice areas to best serve the needs of our clients.

 

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