1st Line IT Support

Vacancy reference: NRD-ITX-000436

Location: London

Salary: Competitive

Employment type: Permanent

Department: Information Technology

Are you looking for your first role within IT? Are you passionate about technology? If so, we are an award winning Wrap platform based in the heart of the City of London looking for an entry level candidates to join our IT Support team on a hybrid working basis.

About us
Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £54.54 billion of funds under direction (as at December 2021) on behalf of over 6,600 advisers and 213,000 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients' assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index.

The Role
You will assist with queries and provide internal support to over 500 users, both on a remote basis and supporting those in our London and Isle of Man offices. You will be key in maintaining the lines of communication between the IT department and all other departments within the organisation as well as coordinating all IT activities through our in-house ticketing system.

As customer service is at the forefront of what we do here at Transact, you must be customer focused and demonstrate the ability to offer a high-level of service over the phone and in person within defined SLA's.

Key responsibilities:

  • Manage and action queries via our in-house ticketing system
  • Maintain lines of communication between the IT department and all areas of the business
  • Coordinate a complex set of systems to set up new users and create accounts
  • Assist in the installation, upgrading and maintenance of desktop and voice infrastructures
  • Carry out desktop/laptop rollout and replacements


You will have an understanding of:

  • Windows 7
  • Windows 10
  • Administration from a command line – CMD, Bash or Powershell
  • Microsoft Office and other desktop packages
  • Email & web browser troubleshooting
  • Microsoft Server 2008/2012/2016
  • PC hardware, set up and configuration
  • DHCP, DNS and TCP/IP addressing and computer networks

You will have a passion for technology along with a desire to broaden your skillset. You will be a problem solver that consistently looks for ways to improve technologies, systems and processes.

We reward and recognise hard working and enthusiastic individuals who help us maintain our position as a market leader in the wrap platform sector. We encourage a collaborative culture; using your initiative and imagination to help us to continually improve.

We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications.​​​​​​​

Equal opportunities

We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.