Job Description
About UnLtd
UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and creating lasting change.
UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than just buzz words for us; they are principles guiding how we build our teams, support leaders and empower social entrepreneurs. We want to create an organisation that’s the right fit for everyone we work with.
To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an equity and inclusion group within UnLtd, giving us a wide range of different perspectives in our work to help us see what is most needed in society. We are particularly keen to hear from those who identify as Black, Asian or minority ethnic, LGBTQIA, disabled people, those with learning differences, those with caring responsibilities, from a less advantaged socioeconomic background as well as any other under-represented group in our workforce.
If there is any aspect of viewing this document that is not appropriate to your user needs, then please click on the ‘Accessibility Tools’ button at the top of the screen to adjust your viewing experience. Alternatively, contact recruitment@unltd.org.uk and provide details to see what we can do.
About the Role
As a User Journey Support Manager, you will play a key role in helping social entrepreneurs access the funding and support they need to create positive social change. Working as part of our Social Entrepreneur Support Directorate, you'll be one of the first people applicants engage with, helping them understand our funding opportunities, navigate the application process, and access the right support at the right time.
Working across a range of funds and programmes, you will perform numerous actions such as answering applicant enquiries, assessing applications, managing award communications and delivering pre-application support. Your work will ensure applications move smoothly through the process and that every applicant receives a fair, accessible and inclusive experience.
Alongside delivering high-quality support, you'll help us continuously improve the experience we offer. Working closely with colleagues, you'll identify barriers faced by applicants, contribute to the development of accessible resources and processes, and bring the voice of social entrepreneurs into how we design and deliver our services. If you're passionate about equity, inclusion and helping people turn ideas into lasting social impact, this is an opportunity to make a real difference every day.
This role would suit someone who enjoys balancing people-focused support with strong organisation and attention to detail. You'll be equally comfortable speaking with applicants, managing complex information and data, and working collaboratively with colleagues to improve systems, processes and the overall applicant experience.
Interested? Here’s how to apply
We need to know a bit about you, your experience and what you can bring to UnLtd.
You can submit a CV + supporting statement (up to 2 pages). In your supporting statement, you must answer these three questions to be considered for the role:
1. Supporting people through a process: This role involves supporting people from their first interaction with UnLtd through different stages of their journey. Please tell us about a time when you helped individuals understand and navigate a process, service, or opportunity. What approach did you take, and how did you ensure people felt supported and able to move forward? This could be on a 1:1 or 1:many basis. Include an example of working with a group or individual.
2. Assessing applications, requests or information: A key part of this role is reviewing information and making informed decisions or recommendations. Please tell us about any experience you have of reviewing data or information, such as assessing applications, funding requests, casework, enquiries, referrals or eligibility, or other forms of information. How did you ensure your decisions were fair, consistent, and based on the relevant criteria?
3. Improving accessibility, inclusion or customer experience: At UnLtd, we are committed to reducing barriers and creating equitable access to our funding and support. Please describe a time when you identified an issue, barrier or area for improvement and took action to make a service, process, communication or experience more accessible, inclusive, or effective for the people using it.
We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.
- Application closing date: 20th September 2026
- First round of interviews: week commencing 28th September 2026
- Final interviews: week commencing 5th October 2026
UnLtd is committed to offering employment opportunities for people with criminal convictions. As a result, we will only ask you about any criminal convictions at initial offer stage. Your information will be treated fairly and confidentially and will not automatically exclude you from the role that you have applied for.
Find out more about our generous range of employment benefits by clicking on the link below:
https://www.unltd.org.uk/careers