Customer Relations Manager
Vindis Service Centre (Waterbeach)

Job reference: PSX-002137

Location: Vindis Service Centre (Waterbeach)

Employment type: Permanent Full-Time

The Vindis Group is seeking to appoint a Customer Relations Manager to join its team at Vindis Cambridge Service Centre.

As one of approximately 900 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success i.e. Passion, Openness, Transparency, Consultation, Engagement, Discipline, Energy, Positivity, Objectivity and Motivation.

Additionally, you will understand, and truly embrace, customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

Furthermore, all team members are provided with access to the ‘Vindis Lifestyle Benefits Scheme’, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc. You will also have access to our Company Car Scheme, which provides you with the option of leasing a new vehicle at a discounted rate and also a Life Assurance policy which is available to all team members at no cost to yourself.

Vindis Cambridge Service Centre is one of the Vindis Group's newest and most innovative businesses; with circa. 60-80 throughputs per day and an interactive customer environment.

As Customer Relations Manager, you will be crucial in ensuring that customers receive excellent experiences within the business.

Your key responsibilities will include:

• Helping with the formulation of strategies and initiatives that will positively impact the sales of parts and labour;
• Assisting with review processes, budgeting and forecasting;
• Being integral in implementing and maintaining efficient departmental procedures;
• Ensuring that processes and standards are adhered to; and
• Assisting with the effective daily operation of the Service department.

This is a fast-paced and dynamic working environment, that will require the successful candidate to be passionate about the delivery of excellent customer experiences; comfortable with leading a team in an engaging, consistent and structured manner; and, above all, is positive, flexible and able to respond comprehensively to the daily challenges that a busy environment creates.

Candidates should have previous relevant experience. We look forward to receiving your application.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.