The Vindis Group is seeking to appoint a Showroom Host (Weekends) to join its team at Huntingdon Audi.
As one of approximately 900 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success i.e. Passion, Openness, Transparency, Consultation, Engagement, Discipline, Energy, Positivity, Objectivity and Motivation.
Additionally, you will understand, and truly embrace, customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.
Furthermore, all team members are provided with access to the ‘Vindis Lifestyle Benefits Scheme’, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc. You will also have access to a Life Assurance policy which is available to all team members at no cost to yourself.
The Vindis Group has an ethos of 'Cherishing Customers'; and, as a Showroom Host, you will be integral to ensuring that each and every customer receives an exceptional experience.
Your key responsibilities will include: professionally welcoming customers to the business, in person and by telephone; ensuring that all customers are directed promptly and efficiently to the appropiate team member(s); monitoring 'point of sale' materials in the showroom, to identify when replacements are required; ensuring customers are offered refreshments and made comfortable in the showroom; and basic administrative activities.
You are likely to be the first team member that customers encounter; and, therefore, you are core to ensuring that customers are delighted with the service they receive. It is important that you are adept at remaining calm under pressure; are professional and efficient; have excellent interpersonal communication skills; and understand the importance of coordinating effectively within a team environment.
Whilst previous customer-facing experience would be advantageous, it is not required
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.