Customer Advisor
Vindis Group

Job reference: VGX-002431

Location: Vindis Group

Employment type: Permanent Full-Time

The Vindis Group is seeking to appoint a Customer Advisor to join its Customer Hub (Contact Centre) team.

As one of approximately 900 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success i.e. Passion, Openness, Transparency, Consultation, Engagement, Discipline, Energy, Positivity, Objectivity and Motivation.

Additionally, you will understand, and truly embrace, customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

Furthermore, all team members are provided with access to the ‘Vindis Lifestyle Benefits Scheme’, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc. You will also have access to our Company Car Scheme, which provides you with the option of leasing a new vehicle at a discounted rate and also a Life Assurance policy which is available to all team members at no cost to yourself.

As a Customer Advisor, you will be key to delivering upon the Vindis Group’s ethos of Cherishing Customers.

As a team member within the Customer Hub (Head Office, Huntingdon), you will be responsible for answering incoming enquiries; and making outbound servicing and maintenance calls.

Your primary responsibilities will include: maintaining sufficient knowledge of all Volkswagen Group UK products and services; answering telephone enquiries promptly and professionally; and securing appointments in a courteous and efficient manner.

You will be an ambassador of the Vindis Brand; and, as such, you will be motivated to consistently deliver a high standard of customer care.

As this is a dynamic and target-driven environment, a passion for maintaining high standards is required. You will need to be a confident communicator; able to thrive upon your own initiative; and with the ability to meet deadlines.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.