Customer Apprenticeship
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 004774

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: 28/03/2022

Salary £: £17,500 - £21,000 (you will receive periodic increases during your two years on the programme) + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Customer Services Division

Hours per week: 35 hours

About YBS

At YBS, we’ve created the kind of workplace where anyone can achieve anything. If you can think it, imagine it, believe it, learn it, change it, and live it… you can do it. Not just for us. But for your skills, your community, your society, and your future.

That’s what makes our Apprenticeship opportunities really stand out. And right now we’re looking for people to join us on our 2 year Level 3 Customer Advisor Apprenticeship Programme.

It’s a fantastic way to mix learning and development with hands-on work and real-life projects. You’ll earn at the same time, too. And because we see you as one of our future leaders, we’ll make sure you have everything you need to help you complete the programme, gain a recognised professional qualification, and move into an exciting future within our Customer team.


About the Programme

During the programme, you'll rotate across a number of departments every 6 months to help you build a good understanding of how far customer service reaches across our business, and the impact they have on delivering a positive experience for our customers, no matter how they choose to access our products and services.   

You'll gain knowledge in regulatory, legal and compliance issues. You'll get valuable experience in financial systems and processes. And you'll develop skills in customer relationship management, teamwork, problem solving, and more.

Which means that when it comes to helping us deliver a warm welcome and an exceptional customer experience, we’ll give you the green light to imagine it, do it, and love it.


In order to get the most out of the programme you will spend 12 months working in our Head Office at Yorkshire Drive, as well as 12 months in one or more of our local branches. The branches include Bradford, Shipley, Keighley and Leeds.

About you

To join the programme, you’ll need to be over 18 with lots of motivation and a thirst for knowledge. Ideally you would have maths and English GCSE at grade C or above, however if you do not have this we will provide key skills qualifications as part of the role. And whether you’re fresh out of school or college, or you’re looking for a career change, you’ll have our supportive and inclusive culture behind you every step of the way. Whoever you are and whatever your background.

Want to know more?

You can check out our Emerging Talent pages to find out more about our Apprenticeship Programmes and hear from some of the colleagues who are part of our Emerging Talent Community.

About us

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

If you’re excited by what you’ve seen and want to join our Customer Programme, apply now.


This position is now closed. We are no longer accepting applications for this position.