Contact Centre Representative (Talent Pool - Bradford)
Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Job Reference: 002774

Location: Yorkshire Drive HQ, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ

Closing Date: Not Specified

Salary £: Starting salary of £18,300 + Bonus & Benefits

Employment Type: Permanent - Full Time

Division: Customer

Hours per week: 35 hours per week. Monday to Friday between the hours of 8am & 8pm & Saturdays 9am - 1pm on a rota basis

At YBS Group we pride ourselves on being a mutual organisation that places our customers at the heart of everything we do. As a result of this we continue to grow and strengthen our position as one of the most trusted financial services providers in the UK, with over 3 million members.

If you are looking for a fresh start with a progressive organisation which puts customers at the heart of everything we do, then this could be an opportunity for you.  We offer excellent support and development and an environment you can really thrive in. We’re on the lookout for team players who are self-motivated, personal and passionate, and want to be a part of a team and business who take pride in providing real help to real people.

We run intake dates throughout the year so if you would like to be considered for future opportunities please leave your details with us and we’ll be in touch when we are next recruiting.

What you will be doing:

Our Customer Contact Centre teams ensure an exceptional customer experience is delivered on every call. You’ll answer customer queries and provide our customers with relevant information on our products and services; always making sure that the customer and their best interests are at the heart of what you do.

This role pays circa £18,300 + Bonus & Benefits (depending on experience).

Working pattern: 35 hours per week between the hours of 8am - 8pm & Saturdays 9am - 12pm.

In this rewarding role you will be afforded a real opportunity to progress your skills, your career and will be suitably rewarded as you grow in your role.

To give you the best possible start you’ll spend your first 5 weeks in our training academy, giving you the skills and knowledge you’ll need to be able to help our clients. 

The Knowledge & Skills you’ll have:

Full training is often provided so we’re not looking for specific qualifications, it’s more important that you have the right attitude and are keen to learn. That said there are a few attributes we’d like you to demonstrate:

  • A proven track record in delivering a fantastic customer experience

  • Experience of working in a contact centre is ideal

  • Good listening skills and the ability to build rapport  with customers of all backgrounds

  • Excellent communication skills ; you’ll be able to build strong relationships with all our customers and with other colleagues across the society

  • An understanding of and passion for good customer service

  • An ability to work with limited supervision – you’ll need to be a self-starter

  • Excellent attention to detail

  • Strong administration and PC skills

  • GCSE Maths & English or equivalent

  • Financial Services industry knowledge (desirable, but not essential as training will be provided)


Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.

Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.


Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!


Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.


Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.




If you’ve got a solid background in Customer Services and you want to develop a career in an empowering, respectful and supporting business then why not join us?


Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.


We’d love to hear from you so why not apply today and be Your Brilliant Self!